Medical Assistant Customer Service
Resume:
Shawn Martin, RMA, CSP
Sugar Hill, GA
Email: *************@*****.***
Professional Summary
Skills
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Seeking opportunities to expand skills while helping company growth.
Excellent verbal and written communication.
Exhibit elevated level of quality through attention to detail and monitoring of work.
Organization and time management.
Problem-solving
De-escalation techniques
Professional Experience
Medical Assistant
January 2024 to Present
Wellstar Health System- Alpharetta, GA
Created and maintained a SDS
Effectively demonstrated kindness and compassion in all patient interactions
Effectively communicate unexpected schedule delays to patients and assists with patient comfort should delays arise
Collected and documented vital signs, histories, and screenings
Wound Care Coordinator
February 2023 to Oct 2023
Restore First Heath – Johns Creek, Ga
Provide excellent customer service.
Helped and supported healthcare providers when necessary with sending orders.
Prepared charts for the next day
Communicated with other agencies in the local
communities.
Scheduled patients for consultation appointments daily
Communicated effectively and worked cooperatively with others.
Maintains strictest confidentiality; adheres to all HIPPA guidelines/ regulations.
Effectively preformed insurance verification
Medical Assistant
October 2022- Feb 2023
North Georgia Diabetes Endocrinology - Johns Creek, Ga
Demonstrated knowledge of HIPPA Privacy and Security Regulations of appropriately handling patient information.
Directed patient flow during practice hours, minimizing patient wait time.
Completed prior authorization
Processed prescriptions through EMR
Medical Assistant
February 2021- October 2022
Northeast Georgia Diagnostic Clinic - Gainesville, Ga
Skilled in taking vital signs, height, weight.
Administered hormone injections
Strong communication skills
Prepared patients for procedures
Processed refill requests through EMR
Medical Assistant
May 2018- February 2021
North Georgia Physicians group
Updated inventory, expiration and vaccine logs to maintained current tracking documentation
Measured patient spirometry.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Labeled transfer tubes and followed exact directions for Handling and storing specimens for transport.
Environmental Health and Safety Supervisor
June 2010 – February 2017
United States Parcel Service
Handled accident record analysis and issued reports regularly.
Lead site changes to encourage performance expectations for safe behavior to guarantee employees safety.
Delivered safety training modules for 240+ employees reducing workplace place accidents and injuries and to increase safety awareness.
Handled day to day shipping and receiving over seeing more than 800 packages per day.
Education
College
Lanier Technical College- Gainesville, GA
Medical Assistant – RMA
May 2018
Columbia Southern- Gulf Shores, Al
Occupational Health and Safety – Associates
June 2016
Athens Technical College- Athens Ga
Emergency Medical Technician
July 2009
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