Customer Service Patient

Jaslyn Montemayor

303-***-****

*************@*****.***

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Skills

Dependable

Time management

Collaborative

Multi-tasking

Positive attitude

Conflict resolution

Professional Summary

Seeking a position that offers stability and opportunities for professional growth, where my diverse skill set, expertise, and dedication can contribute to the success of the organization. Committed to delivering exceptional results, I aim to leverage my skills and experience to excel in the chosen role and become a valuable asset to the team.

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Experience

Microsoft office/excel

Google Docs

EHR

Medical Terminology

HIPAA Compliance

Education

HS Diploma 2012

Hand Surgery Associates / Pre registration coordinator/Referral coordinator/lien coordinator

2018 - PRESENT, Englewood, CO

Coordinate incoming calls,answer general department questions

Obtain and verify demographic and insurance information efficiently

Provided exceptional customer service by proactively addressing inquiries, resolving issues promptly,

Ensuring customer satisfaction through effective communication and problem-solving skills.

Hand Surgery Associates / Benefits coordinator

2019-2021, Englewood, CO

Obtain surgery orders from clinical staff

Verify eligibility and benefits with insurance companies with accuracy

Complete estimator tool for fees and costs

Swedish Medical Center / Admissions Lead

2014 - 2018, Englewood, CO

Provided premier patient service efficiently coordinating admission processing

Participated in CQ1 team to streamline the admissions process and eliminate duplicate process and admission time

Handling urgent situations, addressing patient concerns, and

contributing to the smooth functioning of the emergency admission process.

Contact this candidate