Customer Service Representative

ORALIA FLORES

832-***-**** * **************@*****.***

OBJECTIVE

Obtain a position that will allow me to utilize my knowledge and strong work ethics in a clerical position.

WORK EXPERIENCE

March 2024 - Present Deer Park Independent School District Custodian

■ Responsibilities as a custodian include keeping the buildings clean, safe, and orderly through a variety of cleaning and maintenance tasks that include cleaning, stocking, sanitizing, inventory, and maintaining the campus in pristine conditions.

February 2023 - September 2023 Houston Auto Auction Customer Service Representative

■ Responsibilities as a customer service representative include outbound calls to recruit buyers on behalf of the company, check in buyers to enter Auction on sale day, and set up vehicles for auction. Responsibilities also included inputting information into the auction's ASAP system and clerical and office support duties such as labeling documents, scanning and faxing, setting up new buyers into the company system, assisting front desk, taking buyers payments, and managing and maintaining strong customer service ethics.

March 2018 - February 2023 Gaytan Auto Sales

Office Clerk

■ Responsibilities as a dealership clerk include filing dealership forms, keeping records, preparing and receiving payments, maintaining records, and providing customer service support as needed by answering phones calls, responding to emails and greeting potential customers. April 2013 - January 2018 Insurance Auto Auction

Customer Service Representative

■ Responsibilities as a customer service representative include outbound calls to recruit buyers on behalf of the company, check in buyers to enter Auction on sale day, and set up vehicles for auction. Responsibilities also included inputting information into the auction's ASAP system and clerical and office support duties such as labeling documents, scanning and faxing, setting up new buyers into the company system, assisting front desk, taking buyers payments, and managing and maintaining strong customer service ethics.

EDUCATION

August 1982 - May 1986 Reagan High School

High School Diploma

REFERENCES

Maria Gaytan 281-***-****

Gerald Lopez 346-***-****

LANGUAGES

Fluently reads, writes, and speaks English and Spanish.