Loss Mitigation Specialist
Resume:
Chantelle Neal
Dallas, TX
**************@*****.***
Loss Mitigation Specialist proficient in advising borrowers during foreclosure risk. Astute and insightful with effective communication and skill for advising customers in loss mitigation solutions. Authorized to work in the US for any employer
Work Experience
Loss Mitigation Specialist
Source point Mortgage - Palm Bay, FL
August 2020 to April 2022
• Specialist will serve as Single Point of Contact (SPOC) for customers that are in loan default situation to find resolution to preserving home ownership or to identify liquidation options when home retention is not appropriate
• Determine borrower ability to pay, obtain reason for delinquency and offer alternative solutions to resolve delinquency e.g., referral to Consumer Credit Counseling Services, due date changes, deferrals, short term repayment plans, as well as formal loss mitigation plans, modifications and liquidation option
• Specialist must be knowledgeable FHA, VA, USDA, FNMA, FHLMC loss mitigation options and waterfall
• Effectively demonstrate professional level of competency in all stages of loss mitigation and foreclosure processes and requirements for all states, while adhering to all state and federal guidelines
• Requires in-depth knowledge of Fair Debt Collection Practices Act (FDCPA), as well as Fair Lending and Fair Housing Acts and any other related state or federal mortgage loan servicing requirement, including knowledge of related bankruptcy laws
• Act as single point of contact for consumers in all stages of loss mitigation or foreclosure process nonresidential or real property loans of all types, in all stages of loss mitigation and foreclosure processes and requirements for all states
• May include helping in call center capacity in one of following functions: customer service, collections, and Loss mitigation and/or other duties assigned
• Effectively manage work queues, keeping them up to date and appropriately documenting in systems of record all consumer contact, requests for activity from other business units and next steps in loss litigation or foreclosure processes.
Education
High school diploma in General Studies
James Madison High School - Dallas, TX
August 2015 to May 2019
Skills
• Food Service
• Food Safety
• Cashiering
• Food Preparation
• Cash Handling
• Mortgage Servicing
• Fair Housing Regulations
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