Customer Service High School
Resume:
CONSTANCE SCHRAM
**** ******** **, *** *****, Illinois, 60451, US
********@*****.***
PROFESSIONAL SUMMARY
Team player who is adaptable and goal oriented. Experienced in scheduling, customer relationship management, and document control.
SKILLS
·Facility and safety management
·Strong verbal communications
·Extremely organized with high attention to detail
·MS Office and other administrative and billing software
·Problem solver and leader with focus on win-win outcomes
·Strong customer service skills
WORK HISTORY
Aquatics Supervisor August, 2001 to Present
Lincoln-Way High School New Lenox, IL
·Maintained safe environment for all patron by establishing and enforcing safety policies and procedures, ensuring lifeguards are trained and scheduled for all activities.
·Maintain a full staff of certified lifeguards and assist in skill development.
·Teach swim unit curriculum for physical education students with assistance from lifeguards as needed.
·Timely and accurate billing for all rentals and fee based activities including entering usage and invoice details into the appropriate computer systems.
·Schedule all activities in the aquatic center including but not limited to school activities, private rentals and third party usage.
·Work directly with external organizations that utilize the aquatic center year round.
·Manage timecard and payroll related entry and approval for aquatic center staff.
·Administer any and all first aid as needed.
·Maintain certifications for CPR, First Aid and AED operation.
·Communicate with all levels of District administration.
·Daily interaction with school district administrator, staff, students, parents and the general public for any and all aquatic center concerns.
·Maintain high level of professionalism and calmness in high-stress situations
Learn to Swim Supervisor September, 2000 to January, 2020
Lincoln Way West High School New Lenox, IL
·Coordinate and administer registration process for all Learn to Swim sessions ensuring rosters were full.
·Manage all sessions ensuring a 4:1 ratio of students to lifeguards requiring 16-18 lifeguards per session with multiple sessions per week.
·Schedule lifeguards and assign duties based on their responsibilities each shift.
·Supervise all swim sessions ensuring safe and positive environment for all.
·Ensure appropriate staffing to meet supervisory expectations of 4:1 student to lifeguard ratio.
·Provide on-deck support during school day and assist educators with swim unit curriculum
·Manage timecard and payroll related entry and approval for lifeguards.
·Assist Aquatics Supervisor as needed and assume manager on duty responsibilities in her absence.
·Daily interaction with school district administration, staff, students, parents and the general public for any and all aquatic center concerns.
Pool Technician August, 2000 to May, 2001
Lincoln-Way Central High School New Lenox, IL
·Ensure aquatic area was clean and free of any hazards.
·Maintain aquatic area observing all national, state and county health aquatic regulations.
·Routinely test, record results and make necessary adjustments to obtain water balance, optimal chemical content and filtration.
·Clean and maintain all aquatic equipment.
·Assist Aquatics Supervisor as needed.
CNC Operator August, 1989 to June, 2000
Panduit Corporation Lockport, IL
·Program and operate CNC machines in Tool and Die department.
·Use CAD systems to help define and program CNC machines.
·Enter and review inventory transaction data ensuring tools and supplies remained at appropriate inventory levels.
CERTIFICATIONS
·American Red Cross CPR/AED for the Professional Rescuer
·American Red Cross Lifeguarding and First Aid
·American Red Cross Water Safety Instructor
VOLUNTEER WORK
·Easter Bunny appearances for various groups, 2017 - Present
·Bingo Fundraisers NLGSA, NLBA, and USF, 2014 - Present
·Concession Chair for New Lenox Girls Softball Association, 2008 - 2016
·Assistant Girls Swim Coach Lincoln-Way West, 2013, 2014, 2015 3-Day Chicago Breast Cancer Walk, 2007, 2008
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