Customer Care Service
Resume:
Candace Williams
Owner, Operator
Longview, TX
********.**@*****.***
Work Experience
Lead instructor
Barber institute of Texas - Longview, TX
September 2018 to November 2018
Teach And Instructor basic Barber History,techniques and sanitation protocol, as well as demonstrated and instruct Texas State Barber practical from Phase 1 to 1500 click hour competition. Clinical Floor Instructor
Vista College
September 2015 to February 2018
Give assistance to students in establishing a styling plan, technical concepts and standard Salon business.
Owner, Operator
Eclectic Multi Service Salon
2013 to January 2016
To provide patrons with exceptional hair styling service, awesome customer care, and remaining abreast of the latest styling trends. Also marketing, keeping documents updated, cleaning, cash handling and inventory.
Sales Associate
Ross Dress for Less
2012 to January 2014
Make certain all guest were greeted with a smile, ensure the cleanliness at backend of store and dressing room. Retail and customer care, optimal efficacy with soft skills. Master Stylist/ Sales Advisor
J.C.Penny Salon
2010 to February 2012
Ensure that all patrons serviced receive the most technically sound styling service offered within the salon dynamic, to train entry level stylist as needed. Retail products, front face merchandise and make sure that all guest left in complete satisfaction. I also introduced Natural Hair Styling techniques that were not offer prior to my tenure.
Education
A.A. in Education in Art
Kilgore College
2013
Associate in Cosmetology Instructor
Kilgore College - Texas
2010
Barber Instructor in Teaching
Barber institute of Texas - Longview, TX
Skills
• Negotiation (10+ years)
• Soft skills (10+ years)
• Microsoft Powerpoint (5 years)
• Cosmetology techniques (10+ years)
• Writing Skills (10+ years)
• Art Direction (10+ years)
• Teaching Experience (10+ years)
• Management Experience (10+ years)
• Sales Experience (10+ years)
• Color Theory (10+ years)
• Childcare (10+ years)
• Microsoft Office
• Customer Service
• Food Safety Experience
• Cooking Experience
• Hair Styling
Certifications and Licenses
Barber Instructor
April 2018 to April 2020
licensed by Texas state to teach and Instructor Barbering techniques, sanitation practices and Barber Shop business.
Assessments
Teaching Skills: Elementary Classroom Management — Proficient October 2019
Managing behavior in elementary school classrooms. Full results: https://share.indeedassessments.com/share_assignment/aw-jqz6sancto2 High School Classroom Management — Familiar
October 2019
Minimizing classroom disruption and engaging students. Full results: https://share.indeedassessments.com/share_assignment/hufgmdokrv-sbu4l Middle School Classroom Management — Proficient
October 2019
Minimizing classroom disruption and engaging students. Full results: https://share.indeedassessments.com/share_assignment/67cn1xyalvrj8oyk Reliability — Proficient
November 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/0f07156f71a85819af4584f81f15b24aeed53dc074545cb7 Personality: Customer Service Fit — Proficient
November 2019
Measures the traits that are important for high-quality customer service. Full results: https://share.indeedassessments.com/ share_to_profile/476c4bb1ca0f78901f4dbdfb41161470eed53dc074545cb7 Sales Skills: Influence & Negotiation — Familiar
December 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: https://share.indeedassessments.com/share_to_profile/ cfe8838381190485cfe3d447fc68a8ddeed53dc074545cb7
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ f4afad62066fbe6ac5f2a395a0c2cb1ceed53dc074545cb7
Retail Customer Service — Completed
March 2020
Comprehending and responding to retail customer needs. Full results: https://share.indeedassessments.com/attempts/ f9d4cc7ec923760c390156f8e2250532eed53dc074545cb7
Sales: Influence & Negotiation — Familiar
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ attempts/3bf3913527a5c3d0e25befd7c1464989eed53dc074545cb7 Work Style: Conscientiousness — Familiar
March 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: https://share.indeedassessments.com/ attempts/0e6c8a4bc6d259451eb7a04b3069ee77eed53dc074545cb7 Teaching Skills: Elementary Classroom Management — Proficient March 2020
Managing behavior in elementary school classrooms. Full results: https://share.indeedassessments.com/share_to_profile/ f6e77ac6df9015dde04a9084c454e4d5eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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