It Support Customer Service

SURENDRA GUNNERI

********.*******@*****.*** ● Alpharetta GA 30005● 618-***-**** ● LinkedIn www.linkedin.com/in/surendra-gunneri

Summary Of Qualifications

Motivated and eager to learn IT support professional with a strong foundation in technical concepts and customer service. Proficient in various operating systems and applications, with a passion for troubleshooting and problem-solving. Seeking an IT support role to utilize my skills and gain hands-on experience in the field.

CORE STRENGTHS

Customer service

Software-Hardware troubleshooting

Help desk ticketing systems

Active directory user management

Office 365 management

Windows 10/11 administration

technology proficiencies

NETWORKING: LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, Cisco Devices

OPERATING SYSTEMS: Windows 10, 11, Server 2016, 2019, Linux OS

DESKTOP APPLICATIONS: Microsoft Office 365, OneDrive, Various Third-Party Applications

TICKETING SYSTEMS: ServiceNow, Spiceworks

REMOTE/SHADOWING: Zoom, SCCM Remote Tools, Webex

SECURITY: Windows Hardening, ManageEngine Patch Management, Microsoft Defender

CERTIFICATIONS: COMPTIA A+ (On-Going)

ADDITIONAL SKILLS: Azure Active Directory, Microsoft endpoint manager

Professional Experience

JOBSKILLSHARE

2024– present

IT Support Trainee Member

Summary:

A dedicated and proactive JSS member with hands-on experience in IT and systems administration. Proficient in a wide range of technical skills gained through active participation in JSS programs and labs.

Active Directory User Management: Designed and implemented a test environment using Active Directory to manage user accounts and permissions. Conducted troubleshooting and resolved account issues.

Office 365 User Management: Implemented a test environment using Office 365 to manage user accounts and permissions. Conducted troubleshooting and resolved issues related to email, calendar, and office 365 accounts.

Windows 10\11 Deployment: Implemented a Windows 10 deployment strategy in a practice lab using documentation.

Technical Documentation: Created technical documentation for various projects assigned by the IT Administrator.

Troubleshooting: Conducted troubleshooting on various lab projects, including identifying and resolving issues related to networking, operating systems, and applications.

ACADEMIC QUALIFICATIONS

Modern IT Support Training Part 1/ A+ (220-1102) Certificate Verification Code: 147250-197839-66142

CompTIA A+ / On-Going.

Masters in Informational Technology webster university, MO (march- 2024)

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