Customer Service Part -Time

Diksha

Tel:289-***-**** E-mail: **************@*****.***

EXPERIENCE SUMMARY

Customer-oriented professional with a diverse background in education and retail, committed to delivering exceptional service and fostering positive customer experiences.

• Five years of experience in education, focusing on student-centered teaching and innovative instructional techniques.

• Proven ability to adapt to diverse environments and effectively communicate with various stakeholders.

• Strong organizational skills with a dedication to continuous learning and professional development. PROFESSIONAL EXPERIENCE

Ticket Checker/USHER at CAA Centre, Mississauga (Part -Time) September 2024 –Present

• Greet guests and assist seating arrangements.

• Verify tickets and provide information about the venue and event.

• Ensuring compliance with venue policies and safety regulations.

• Assisting in crowd control and provide excellent customer service.

• Resolving guest inquiries and direct them to appropriate sections.

• Deliver exceptional customer service by assisting guests with seating and directions.

• Manage ticket validation and entry control to ensure smooth event operations.

• Handle customer inquiries professionally, enhancing the guest experience.

• Maintaining a welcoming and safe environment by enforcing venue policies.

• Assist in resolving seating or access issues to ensure customer satisfaction. School: UCMAS (Universal Concept of Mental Arithmetic System) August 2022 –Present Brampton, Canada

● Instructed students in the principles of abacus usage, developing structured lesson plans and activities.

● Provided personalized attention and support to students, addressing individual learning needs.

● Organized competitions and events to motivate students and showcase their skills.

● Stayed updated on new teaching methods and materials related to abacus education.

● Established and maintained a positive learning environment conducive to student success.

● Encourage students to think creatively and apply abacus skills to solve real-world problems.

● Provide context about the history and cultural significance of the abacus, helping students appreciate its roots. Customer Representative Dollarama, Brampton, Canada December 2022 – November 2023

• Provide excellent customer service by addressing inquiries, resolving issues, and processing transactions.

• Maintain a clean and organized store environment to enhance the shopping experience.

• Monitor inventory levels and restock shelves as needed to ensure product availability.

• Demonstrate product knowledge and promote sales through effective communication with customers.

• Handle cash transactions accurately and efficiently while adhering to company policies and procedures.

• Follow proper procedures for handling returns, exchanges, and refunds.

• Continuously seek opportunities for personal and professional growth through training and development programs.

• Maintain a positive attitude and friendly demeanor, creating a welcoming atmosphere for customers and colleagues alike.

• Adhere to health and safety regulations, including proper handling of hazardous materials and equipment.

• Assist customers in locating products and making purchasing decisions.

• Participate in team meetings and training sessions to stay informed about product updates, promotions, and company policies.

• Assist with store opening and closing procedures, including cash register setup and cleanup.

• Handle customer complaints and concerns in a professional and empathetic manner, aiming for swift resolution.

• Conduct periodic store walkthroughs to identify and address maintenance or safety issues. SKILLS

Teamwork Communication

Problem-solving Technology integration

Cash handling Update records

Time Management Instruct groups

Adaptability Task prioritization

Research Multitasking

EDUCATION

Masters of Science: Mathematics, Lyallpur

Khalsa College for Women

Bachelor of Education: Mathematics,

Computer Science Innocent Hearts College

of Education

Bachelor of Science: Mathematics, Economics,

Computer Science Prem Chand Markanda S.D

College for Women

LANGUAGES

Fully fluent in Punjabi, Hindi, English

REFERENCES

Available upon request.

Jul 2017

Jalandhar, Punjab, India

Jun 2015

Jalandhar, Punjab, India

Apr 2012

Jalandhar, Punjab, India

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