IT Manager

CHARLES G. BROWN

PROFESSIONAL EXPERIENCE

**/**** – 01/2025 GMI

Project Manager Scottsdale, AZ

Provide technical project management for internal and client business operations..

Managed projects for Data Center infrastructure and services in remote sites domestically and in some cases internationally. Projects were technical in nature for networking, security, infrastructure, telephony and services like DHCP, DNS, etc. Use software tools for managing projects like ConnectWise, Smartsheets, MS Project, Webex and MS Teams.

03/2024 – 7/2024 Wells Fargo Corp.

Sr. Business Systems Consultant Chandler, AZ

Provide technical project management for activities for firewall refreshes domestically and internationally for banking business operations..

Managed projects for Data Center infrastructure and services in remote sites. Use software tools for managing projects like Jira, Confluence, STAMP, MS Project, @Work, MS Teams and Service Now.

7/2023 – 3/2024 State of Arizona Phoenix, AZ

Telecom/Network Project Manager

Work on network refresh for telecom and network devices like Cisco IP phones, Genesys, Cisco Jabber and Finesse software based phones Cisco Catalyst and Meraki switches and routers along with Meraki WAP’s. Manage Service Now software used for parts/inventory, ticket management and 911 system and cost center information. Work with statewide users and stakeholders on 911 response scenarios and technical response design and escalation. Consult with various agencies on technical architecture and engineering standards. Manage project for telecon/network refresh of equipment for 9,000 users and over 70 locations statewide. Use Google Meet, Docs, Gmail, Chat and Drive software. Microsoft Teams, Microsoft 365, SolarWinds and Service Now. Follow ITIL foundation standard and Agile framework. Work with Genesys Cloud infrastructure Google cloud and Microsoft Azure cloud solutions .

7/2007 – 6/2023 Brown Technology Services Phoenix, AZ

CEO/Principal Solutions Architect/Engineer

Consult with various businesses on business Operations, Windows Administration, Networking, Disaster Recovery and business continuity solutions and Tier level planning for their environments. Manage Video/IP based installation of Creston cameras, Creston audio speakers, racking of equipment, cabling, PoE switches, DNS, server installs and backup configuration. Manage installation of software used for part/inventory, claims management and hospitality reservation system. Design support scenarios for travel centers, hotels, local development, local government, water treatment plants, emergency medical services, automotive tech shops and community services organizations. Provide support for Windows 7/8, Mac OS X and migration planning. Implement and support IBM, Ingenico, Veriphone POS systems, Reservation Systems for hotels and SCADA systems for water treatment. High Availability, Disaster Recovery and Business Continuity with hardware, storage, tape backup, virtualization and physical servers along with networking components such as switches, routers and firewalls. Integrate PoE switches and video security systems along with network equipment installation such as routers, switches, firewalls, network recording systems, etc.

Setup remote access for Mac and Windows networks. Follow ITIL foundation standard Agile framework.

Architect and engineer cloud based solutions using Microsoft Azure, and AWS.

06/2022 – 2/2023 Discount Tire Corp.

Sr. Solutions Architect Scottsdale, AZ

Provide technical guidance, business operations modeling and scoping for technology-based projects in the retail space. Provide guidance and solutioning with associated IoT devices such as sensors, automation with Treadwell readers, sensors and integration with Mule soft API. Work on projects for task management, project tracking, Scala Media players, SAP Plant Maintenance, workflow tracking, Okta SSO, business intelligence and video surveillance systems associated with work bay activities. Advise on DR/HA solutioning and recovery methods. Implement and support Zebra POS Systems. Work with Service Now ticketing and follow up.

Research and identify emerging and innovative technology solutions to support key customer and utility-focused business initiatives. Develop and manage the programmatic aspects for related programs.

Develop and evaluate Point of Concept (POC) test plans and use cases to ensure full integration into program platform. Review and oversee execution of technical requirements as documented throughout the project. Architect solutions in retail store technology space to incorporate labor tracking and costs along with strategy and planning of work tasks and areas of responsibility and preventative maintenance using SAP technology along with Microsoft task management solutions. Create RFI/RFP documentation as it relates to technical environment and requirements along with working vendor management office to gather responses for review and selection criteria. Work on projects in cloud with AWS and Azure infrastructure architecting and solutions.

012/2019 – 5/2022 Wells Fargo Corp.

Sr. Business Systems Consultant Chandler, AZ

Provide technical activities for VDI implementations and shared desktops along with business operations modeling and business operations..

Managed projects for Data Center infrastructure and services with Windows, VMWare environment along with DR/HA recovery solutions with Zerto. Configure software allocated for provisioning to VDI. Work with governance teams on approved software. Work on implementations/rollout of network devices such as network printers. Work with Global requests on daily assignments of WANDA requests for VDI and shared desktop implementation and software record management and licensing. Use software tools like, Cosmic, WANDA, Warp, LANCentral, STAMP, Service Now, Office Communicator, Live Meeting to manage daily work assignments. Work on projects with cloud infrastructure using Azure and AWS.

8/2014 – 12/2019 CVS Health Scottsdale, AZ

DR Technical Project Manager/Integrator 8/18 – 11/19

Manage processes for Data Center DR/HA services along with project estimation costs for labor and capital expenditures. Work on business operations modeling in planning, evaluation, scoping and implementations of infrastructure using Windows and Unix servers in physical and virtual environments using VMWare along with cloud environments. Work on DR/HA solutioning in architecture and engineering with Tier level definition/criteria and RTO/RPO timelines. Work with application teams on DR runbook and testing sequences and documentation. Work with other 3rd party vendors on HA services like IBM, Teradata and Sungard. Work with Microsoft Azure teams on cloud solutions using cloud architecture.

Technical PM/Project Estimation 12/16 - 12/17

Manage processes for payment processing, project estimation costs for labor and capital expenditures. Work on business operations modeling in planning, evaluation, scoping and implementations of Data Center infrastructure using Windows and Unix servers in physical and virtual environments using VMWare.

Sr. Systems Engineer 8/16 – 12/16

Infrastructure Systems Integrator/TPM 8/14 – 8/16

Manage processes for payment processing, project estimation costs for labor and capital expenditures. Work on business operations modeling in planning, evaluation, scoping and implementations of infrastructure using Windows and Unix servers in physical and virtual environments using VMWare in Data Centers around the US. Work on Data Center DR/HA solutioning and engineering with Tier level definition/criteria and RTO/RPO timelines. Work with application teams on DR runbook and testing sequences and documentation. Working with storage; EMC VMAX, VNX, Isolon storage arrays for projects within Enterprise IT Services. Working on projects utilizing Oracle and SQL databases. Work on implementations of cabling, racking, power, HA/DR backup, etc. Provide consulting to various business groups on infrastructure build-out, planning, execution. Also work on implementation/changes of firewalls, network switches, routers and load balancers. Manage technical areas for projects for Zerto and private cloud infostructure using VMWare, SRDF, Verint Call Recording /Screen Capture, Mattersight Call Recording/Screen Capture, Cisco ICM and Avaya AES systems, HBS, Lexmark Data Collection Manager, etc. Work with Sharepoint, MS Project 2010, MS Visio 2010, Clarity. Follow ITIL foundation standards and Agile framework. Work with Microsoft Azure.

2/2012 – 5/2012 EMC Corp. Phoenix, AZ

DR/HA Technical Project Manager/Consultant

Work Data Center infrastructure Disaster Recovery tiers for Windows and AIX-Unix and Linux environments. Work on Tier level definition/criteria and RTO/RPO timelines along with DR engagement meetings with application teams. Work with application teams on DR runbook and testing sequences and documentation. Work with other 3rd party vendors on HA services like IBM, Teradata and Sungard. Manage engagement and professional consulting services along with provisioning and testing of tiered storage using EMC storage along with blade server technology and VMWare Vsphere and ESX. Work on firewall rules and documentation on engineering of DR/HA solutions in tiered recovery model. Work with Sharepoint 2008/2010 and migration of services, MS Project 2007, MS Visio 2007, Powerpoint Decks, Office Communicator, and Live Meeting to manage projects. Work with Global teams including Technical Managers, App Teams, IBM and HP teams and technical staff in planning, migration, implementation of solutions and costs for DR/HA. Follow ITIL foundation standards. Agile framework.

11/2010 – 1/2012 Wells Fargo Corp.

Technical Project Manager Chandler, AZ

Provide guidance on HA and failover of clustered services withing the Data Center. Work on Disaster Recovery solutions based upon customers’ needs and location. Work Disaster Recovery tiers for Windows and AIX-Unix and Linux environments. Work on Tier level definition/criteria and RTO/RPO timelines along with DR engagement meetings with application teams. Work with application teams on DR runbook and testing sequences and documentation. This included virtualization with VMWare Vsphere, Hitachi and EMC SAN. Work on server migrations to 7 different data centers located in the US. Work on firewall rules and changes along with new installations. Managed projects for infrastructure and services with Windows, AIX-Unix, Linux, VMWare environment with databases in SQL, DB2 and Oracle. Work with Global teams including Technical Managers and technical staff in planning, migration, implementation of solutions and cost savings along with capacity planning. Work with Sharepoint, MS Project, Project Tracking Portal, STAMP, Office Communicator, Live Meeting to manage projects. Work on storage refresh of EMC storage on VMAX, VNX, etc. Follow ITIL foundation standards.

7/2010 – 11/2010 Northern Arizona University Flagstaff, AZ

Technical Project Coordinator

Manage systems for statewide services for Northern Arizona Work on Linux and Windows environments. Maintain software maintenance, virus protection, data backup and recovery, network wiring, network hardware, network operating systems, directory services, servers, and data center components.

Work with WAN components such as routers, firewalls, access points, VPN concentrators. and circuits, maintain inventory of systems. Rollout new systems on Windows Setup remote access. Follow ITIL foundation standards.

1/2009 – 2/2010 Northern Arizona Regional Behavioral Health Authority Infrastructure/Network Manager Flagstaff, AZ

Manage processes for payment processing of claims, billing along with managed services for IT support to clients, project estimation costs for labor and capital expenditures, organize, manage data centers to include LAN/WAN components and network and systems infrastructure and helpdesk services. Work on AIX-Unix and Windows environments. Monitor network with Nagios and Solarwinds Network Engineers toolkit. Architect and Implement DR/HA solutions along with clustering with Windows and Unix platforms along with VMWare virtualization with SAN snap shotting and redundant blade server hardware and networking. Manage network security, software maintenance, virus protection, data backup, network wiring, network hardware, network operating systems, directory services, servers, and data center components. Developed and managed objectives for staff that were specific, measurable, achievable, and time based. Implemented VMWare vSphere along with HP C 3000 Blade servers and HP/Lefthand SAN technology for Core site and Backup data in IO DC. Setup remote access with Cisco concentrators and manage firewalls. Follow ITIL foundation standards. Manage project using MS Project and liquid Planner.

6/2008 – 11/2008 American Express Phoenix, AZ

Technical Project Manager

Provided project management to global entities within the American Express organization

Managed projects for tier 1-3 Data Center infrastructure and services with Windows, AIX-Unix, Linux in a VM environment with databases in SQL, DB2 and Oracle. Provide DR/HA solutions for clustered services and failover. Work with Global teams including Technical Managers and technical staff in planning, migration, implementation of solutions and cost savings. Manage installs of routers, firewalls and switches. Work with TADDM, Sharepoint, MS Project, MOSS, SCOM, Lotus Notes to manage projects. Used Waterfall methodology. Include working on JADR approval.

12/2007 – 6/2008 Maricopa Community Colleges Tempe, AZ

Asst. Director of Strategic IT – Project Mgmt

Lead project teams in areas in migration of student information systems and software development, disaster recovery, system and network operations, and communication systems. Work on AIX-Unix and Windows environments along with DR/HA architecture and engineering. Work with Nagios and HP Openview for network monitoring.

Plan and oversee building robust, reliable and economical IT infrastructure. Support Sungard Banner POS systems. Re-engineer and upgrade network consisting of over 100 Cisco devices including routers, firewalls, switches and access points.. Consult on areas of IT disaster recovery, clustering, security and strategic planning. Setup remote access with Cisco Concentrators. Follow ITIL foundation standards.

2/2007 – 1/2008 Coconino Community College Director of IT Flagstaff, AZ

Responsible for network security, virus protection, data backup and restore, network wiring, network hardware, network operating systems, directory services, and servers and IPTV systems all within the Data Centers. Work on AIX-Unix, Linux and Windows environments. Manage Microsoft, Unix platforms. Manage implementation of Cisco ASA and network monitoring tools. Implement/troubleshoot Cisco network equipment such as switches, firewalls, concentrators and routers. Plan replacement and maintenance of network and network operating systems including systems clustering and failover. Manage all transmissions lines and maintenance contracts. Plan power, cooling including DR/HA solutions and recovery. Design and configure remote access Cisco Concentrators. Follow ITIL foundation standards. Support POS systems.

10/2002 – 1/2007 City of Tolleson Director of IT Tolleson, AZ

Manage IT department along with Data Center, DR, Active directory structure for all servers in Windows 2000, 2003 and Exchange 5.5 and 2003 infrastructure, Manage SCO-Unix, AIX-Unix and Windows environments. manage DNS, SCADA systems, telecom and websites. Plan power, cooling for data center. Work on Tier level definition/criteria and RTO/RPO timelines along with DR engagement meetings with application teams. Work with application teams on DR runbook and testing sequences and documentation. Work with other 3rd party vendors on HA services. Manage all activities for the data center to include LAN/WAN components and infrastructure including network security and monitoring using SMS, software maintenance, virus protection, data backup, network wiring, network hardware, network operating systems and clustering, directory services, servers, and data center components. Manage Microsoft, Unix platforms. Implement/troubleshoot Cisco network equipment such as switches, firewalls, concentrators and routers. Plan replacement and maintenance of network and network operating systems. Manage databases in Microsoft SQL, Informix and Access. Setup remote access with Citrix and Windows VPN. Follow ITIL foundation standards. Support Sungard Pentamation POS systems.

1/2002 – 10/2002 University of Arizona Sr. Systems Analyst Tucson, AZ

Oversee planning, configuring and support operations of Data Center activities. including servers in the Windows NT, 2000, OS400, AIX-Unix, SCO-Unix, DEC-Unix platforms and DR/HA solution and implementation/recovery. Manage Exchange 5.5 messaging system and Active Directory. Manage Microsoft, Unix platforms. Plan replacement and maintenance of network operating systems and applications with network monitoring, security and clustering of servers. Manage projects using MS Project.

12/1998 – 1/2002 Casino Arizona: Sr. Systems Specialist Scottsdale, AZ

Provide network administration and server administration with the Data Centers for Windows 2000 Active directory domain. Manage migration from Windows NT 4.0 Server to Windows 2000 Server. Implement clustering technologies for Windows and unix. Provide maintenance and installation of operating systems and server hardware. Ensure system reliability, backup and disaster recovery procedures. Manage Exchange 5.5 server, IIS and DNS.

Supervise, assign work and schedule 14 workers. Support AS400, SCO-Unix, AIX-Unix systems. Plan power, cooling including DR. Setup remote access with Watchguard Firewall. Manage projects using MS project. Implement and Support Micros POS systems.

EDUCATION

2006 – 2007 - Anthem College Phoenix, AZ

Credits toward Bachelor of Science in Technology Management

2004 – 2005 Anthem College Phoenix, AZ

Degree - Associates of Science in Computer Networking and Design

High Tech Institute Phoenix, AZ

Degree - Associates in Computer Electronics/Business Systems

ADDITIONAL SPECIALIZED TRAINING

Certified Scrum Master – Member ID 1049892 - Agile Infusion LLC

Project Management Training -University of Phoenix; Anthem College. Agile Infusion

Network+ - TTY Career College

Security+ - TTY Career College

VMWorld - VMware training And conference in San Francisco

MCSE - Microsoft Certified Systems Engineer Track for 2003 - Interface Technical Training

CCNA - Cisco Certified Network Associate ICND Track - Interface Technical Training

SCADA Systems Training - Lewellyn Technology

Hands-On PLC Fundamentals & Troubleshooting I- Lewellyn Technology

Hands-On PLC Fundamentals & Troubleshooting II- Lewellyn Technology

Hands-On Electrical Troubleshooting I Lewellyn Technology

Hands-On Electrical Troubleshooting II- Lewellyn Technology

HIPAA Training – NARBHA, CVS Health

OSHA Training

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