Team Member Service Representative
Resume:
T IARA ADAMS
**** ********* **** **********, **
*********@*****.***
OBJECTIVE
WORK EXPERIENCE
Customer Service Representative, 11/2021 to 01/2022 Covered California – Sacramento, CA
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Associate, 08/2020 to 10/2021 Amazon – Sacramento, CA Scanning the merchandise to prepare to put in the pods Putting the merchandise in the correct pods
Inspected the merchandise to see if they were damaged Consistently lifted materials
Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. Maintained a clean work environment Restaurant Team Member, 07/2021 to 09/2021 Taco Bell – Sacramento, CA Greeted guests pleasantly and answered menu questions. Operated register to process payments and collect cash payment for order totals. Arrived to work in uniform and presentable in appearance to meet restaurant standards. Trained new employees by demonstrating tasks and coaching during daily activities.
Team Member, 10/2019 to 01/2020 Target – Sacramento, CA Kept work areas clean, organized and safe to promote efficiency and team safety. Learned all required tasks quickly to maximize performance. Contributed to team success by completing jobs quickly and accurately. Developed strong cooperative relationships with coworkers and managers. Barista, 02/2019 to 04/2019 Peet's Coffee – Sacramento, CA Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores. Cleaned counters, machines, utensils and seating areas daily. Controlled line and crowd with quick, efficient service. Zoo cafe team member, 04/2023 to 10/2023 Sacramento Zoo Originally, I was working the cash register, but I was not doing exceptionally well on their system, and I hadn’t been working for awhile, so my cash register skills were a bit rusty. Fortunately, I got to work lobby as well as creating tasty drinks. I was able to do amateur bartending for a month or so. At first it did fairly well but it fell off after awhile. EDUCATION
No Degree
Sacramento City College: 02/2020-- Sacramento, CA
High School Diploma: 05/2013
South Lakes High School - Reston, VA
SKILLS
Issue and Complaint Resolution
Upbeat and Positive
Personality Courteous with Strong Service Mindset
Cash handling
Teamwork
Creativity
Reliable
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