Quality Assurance Analyst

Mark Franchitto

Quality Assurance Analyst/Engineer

****.***********@*****.*** • 949-***-****

linkedin.com/in/markfranchitto/ • Cambridge, MA, 02139

Highly analytical and detail-oriented professional with a proven track record in planning and executing comprehensive test strategies across diverse software applications and platforms.

Repeated success implementing and optimizing quality assurance processes, ensuring adherence to industry standards and regulatory requirements while minimizing defects and enhancing product reliability. Skilled in test case design, execution, and documentation, utilizing various testing methodologies to validate software functionality and performance. Experienced in defect tracking and management, proficiently utilizing tools like Jira or Bugzilla to identify, prioritize, and resolve issues promptly, facilitating seamless software releases. Excellent communication and collaboration skills, enabling effective interaction with cross-functional teams to drive quality improvements.

Areas of Expertise

•Test Planning & Execution

•Quality Assurance Processes

•Defect Tracking & Management

•Cross-Platform Testing

•Web-Based Tech Initiatives

•Risk Assessment & Mitigation

•Metrics & Reporting

•Project Management

•Regulatory Compliance

•Continuous Improvement

•Team Leadership & Collaboration

•Issues & Problem Resolution

Professional Experience

BOSTON GLOBE MEDIA PARTNERS, Boston. MA Mar 2014 to Mar 2022

Quality Assurance Analyst

Performed cross-platform and device assessments to propel flawless dissemination of content and promotional materials, while optimizing user experience. Employed comprehensive metrics evaluation initiatives to drive customer engagement, content accessibility, and retention rates through empirical analysis.

Led the analysis of transformative strategies that positioned BostonGlobe.com as the premier regional news outlet, fostering unparalleled customer loyalty nationwide.

Developed and implemented stringent testing and surveillance procedures for the customer registration infrastructure, safeguarding data integrity and fine-tuning subscription permissions with precision.

Conducted thorough analysis and implemented comprehensive testing methodologies to revamp the customer billing infrastructure, resulting in streamlined operations and improved accuracy.

BLUE CROSS BLUE SHIELD OF MASSACHUSETTS, Quincy, MA Feb 2013 to May 2014

Quality Assurance Analyst

Innovated test methodologies and strategies for web properties and marketing communications focusing on improving content production and programming quality for the department. Formulated and implemented exhaustive software test blueprints to identify and document website discrepancies, while facilitating swift resolutions.

Set industry-leading quality assurance benchmarks, resulting in a substantial reduction of errors in content production and leading successful group testing for major projects.

Conducted cross-platform testing on new products, establishing standards and procedures that significantly enhanced website quality.

Managed multiple concurrent projects, showcasing robust organizational and multitasking skills in a fast-paced environment.

Additional Experience

Music Licensing, 2022 to 2023 SELF-EMPLOYED, Cambridge, MA

Quality Assurance Analyst, 2011 to 2012 OUTCOME SCIENCES, Cambridge, MA

Quality Assurance Engineer, 2005 to 2011 ITA SOFTWARE INC., Cambridge, MA

Quality Assurance Engineer TOM SNYDER PRODUCTIONS, Watertown, MA & AMERICA ONLINE, Irvine, CA

Education

General Courses in Psychology, Art & Music University of Massachusetts, Boston, MA

Technical Skills

Agile Scrum WordPress, Bug Tracking (Bugzilla, Jira), Linux, Analytics (SiteCatalyst), Audience Segmentation (Blueconic), Accessibility Tools (JAWS), Browser Testing (BrowserStack)

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