SIMERJEET KAUR
************@*****.*** 437-***-**** Brampton, Ontario L6X 1A2
Summary
A self-motivated and hardworking individual who can cope well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations.
Skills
Conduct scans of all incoming and outgoing mail and packages to ensure proper sorting and prioritize urgent deliveries
Time Management: Proven track record of meeting deadlines and managing multiple priorities efficiently.
Environmental Adaptability
Problem-Solving: Innovative thinker, skilled at identifying and resolving issues promptly.
-Efficiently transfer freight from curb side trucks to conveyor systems and then into delivery vehicles.
Handle bulk or oversized items that cannot be conveyed.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiar with inventory management systems
Experience
Flipkart Ludhiana, Punjab
Warehouse Associate
August 2022 – September 2024
Inventory Management: Monitored and managed inventory levels, achieving a 20% reduction in stock discrepancies through improved tracking methods.
Order Fulfilment: Efficiently picked and packed over 300 orders daily, maintaining a 98% accuracy rate in order processing.
Shipping & Receiving: Coordinated the receiving of shipments, ensuring all products were inspected and logged correctly, leading to a 15% increase in processing speed.
Team Collaboration: Collaborated with cross-functional teams to streamline operations, resulting in a 10% decrease in turnaround time for order dispatch.
Customer Service Representative 2020-09 to 2022-10
Dhindsa Financial Services, Dhuri, Punjab, India
Answering customer inquiries about financial products and services
Processing financial transactions such as deposits, withdrawals, payments and money transfers
Handling customer complaints and resolving their issues in a timely and satisfactory manner
Understanding and explaining to customers about banking procedures, policies, and services
Identifying opportunities to cross-sell or upsell financial products and services
Maintaining and updating customer account records
Assisting customers with online banking and mobile banking services
Working with other banking staff to ensure a seamless and consistent service experience for customers
Ensuring compliance with all internal controls and established policies and procedures.
Education
Currently studying Master of Business Administration 2025-01 to 2026-08 IBU, Toronto, ON, Canada
Diploma in Fashion Designing 2023-01 to 2024-02 Guru Vidya Institute of Information Technology, Sunam, Sangrur, Punjab, India
Graduation in B.com 2015-05 to 2018-05 Kings Degree College, Barnala, Punjab, India
Grade 12 in Commerce 2013-04 to 2015-03 S.B.M.D Government Senior Secondary School, Longowal, Sangrur, Punjab, India
Grade 10 2011-04 to 2013-03 Tagore Kanya Vidyalaya, Longowal, Sangrur, Punjab, India
HOBBIES AND INTEREST
Gain knowledge about new things, Cooking, Reading, stitching, Traveling