Customer Service Delivery Driver

Melford Charles

Richmond, VA

804-***-**** ***************@*****.***

Professional Driver with great communication and interpersonal skills, committed to learning new concepts while working in a fast pace environment. Desire to positively impact a business while providing excellent customer service delivery.

CDL-A and CDL-B

Business Relationships

Project Management

Document Compliance

Read and Comprehend Material Safety Data Sheets

Adhere to State and Federal Regulations

Forklift Operator

Professional Experience

Amazon, Richmond, VA 06/2023 – 08/2023

Package Delivery Driver

Interacted with Amazon customers and the public in a professional and positive manner

Stayed active delivering 200 or more packages ranging from envelopes to boxes weighing up to 50lbs

Used hand held device for routing information, customer delivery information.

Navigated a variety of routes throughout delivery area

Westwood Club, Richmond, VA 11/2022 – 05/2023

Housekeeper

Emptied trash, maintained cleanliness around dumpsters, sanitized trash containers

Vacuumed, swept and mopped floor surfaces. Cleaned carpet

Cleaned restrooms and re-stocked restroom supplies

Dust/cleaned doors, trim, etc.

Cleaned windows, both inside and outside and furniture. Clean window blinds and/or shades

Changed lightbulbs

GRTC Transit System, Richmond, VA 02/2022 – 08/2022

Bus Operator

Maintained transport schedule.

Provided high level of service while operating bus under a variety of conditions.

Maintained professional appearance at all times.

Complied with local traffic regulations (reported delays or accidents).

Responsible for effectively dealing with difficult customers and situations.

Western Express, Nashville, TN 01/2021 – 04/2021

CDL-A Truck Driver

Drove an average of 3,500 miles/week as a CDL-A Driver. Delivered to schedule 98% of the time with 97% customer satisfaction.

Maintained 100% clean driving record and 100% clean drug screening tests. Met all DOT and company regulations and requirements.

Communicate consistently between warehouse and customers.

Exercised good judgement in difficult situations.

Demonstrated strong work ethic. Frequently worked overtime to assist with unforeseen customer challenges.

Obeyed traffic laws, and followed established traffic and transportation procedures.

Checked all load-related documentation for completion and accuracy.

C.R. England, Salt Lake City, UT 11/2020 – 12/2020

CDL-A Truck Driver

Drove an average of 4,000 miles/week as a CDL-A Driver. Delivered on schedule 98% of the time.

Consistently conducted thorough vehicle inspection.

Communicate consistently between warehouse and customers.

Followed company procedures, safety regulations, and traffic laws.

Checked all load-related documentation for completion and accuracy.

Chippenham Hospital, Richmond, VA 05/2020 – 11/2020

Hazmat Technician

Label, store, and properly dispose of hazardous materials in accordance with the applicable state and federal regulations and all other applicable policies.

Assist with the collection of hazardous materials and preparation of hazardous materials for disposition.

Investigate expired hazardous materials content for potential recycling through precious metals program.

Remove hazardous materials from storage tanks, from floor surfaces, etc.

Work efficiently using safety rules for hazardous materials handling.

Home Depot, Richmond, VA 01/2018 – 03/2018

Freight Associate

Sorted incoming freight shipments to be prepared to be put on shelves.

Packed and unpacked items to be stocked on shelves.

Ensured a safe work floor by securing products and removing any hazards.

Marked stock items with ID tags for easy identification.

Unpacked products in overhead storage onto shelves.

River Bend Property Services, Midlothian, VA 05/2015 - 08/2016 Technician

Provided construction, repair, and maintenance of all properties.

Property Inspections and winterizing of water lines.

Mixed paint and primers.

Masked and taped surfaces.

Managed a team of painters or work independently to achieve a completed job in a timely manner.

N & C Maintenance Services, Brooklyn, NY 02/2014 - 05/2015 Electrical Apprentice

Troubleshoot and installed lights, switches, receptacles, and other electrical devices.

Installed underground and overhead piping for electrical service.

Installed single pole, 3-way and 4-way switches, Install GFCI and circuit breakers.

Troubleshoot electrical faults and fixture issues.

Interpreted blueprints, schematics, and diagrams.

Assured Contracting Solutions, Richmond, VA 07/2010 - 01/2014 Property Maintenance Technician

Inspected property and winterized water lines.

Tarped roofs and Debris removal.

Provided various lawn care services.

Safety hazard remediation and facilitating minor repairs.

Prepared surfaces prior to painting, scraping, sanding, filled holes, cracks and prime.

Put up scaffolding, set up ladders, and covered floors and furnishings with drop-cloths.

K2 Trophies and Awards LLC, Richmond, VA 03/2003 - 07/2010 Warehouse Supervisor

Received orders and unload packages from the truck and store them properly in the warehouse.

Maintained accurate records of materials received in the warehouse.

Conducted routine checks on arriving shipments against their invoice.

Managed team of more than 10 employees.

Created and implemented initiative that reduced a production process by 50%.

Education

High School Diploma

Midwood High School, Brooklyn, NY

June 1997

Heavy Machinery Operator Certificate

Cherry Creek Services, LLC., Richmond, VA

December 2017

CDL-A Certificate

C.R. England, Salt Lake City, UT

December, 2020

CDL-B Certificate

Department of Motor Vehicles

December, 2021

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