Customer Service Quality Assurance
Resume:
DEBBIE GILDON
**** * **** *** *** ***, Midwest City, OK 73110 US
**********@*****.***
PROFESSIONAL SUMMARY
Excellent track record of resolving issues, increasing customer satisfaction.
Senior Registrar with six years of experience handling all types of documents and paperwork, record-keeping and customer service functions.
Well-organized and hardworking with excellent communication and organizational skills.
SKILLS
• Relationship development • First Aid/ CPR/ AED
• Supervision • Customer service
• Process improvement • Communications
• Team building • MS Office
WORK HISTORY
Office and Attendance Clerk – August, 2019 to May, 2024
OKCPS DISTRICT - Oklahoma City, OK
Had an excellent attendance record and was always on time for work
Organized, reviewed, and filed paperwork for secure record-keeping.
Answered calls coming into the school with their questions and concerns.
Handled all enrollment for Star Spencer High School.
Greeted visitors with a friendly demeanor and I provided knowledgeable service.
Oversaw the quality assurance of the school atmosphere
Collected and entered the daily attendance of students
Scheduled appointments and meetings
Handled sensitive information with discretion and integrity
Responded to phone calls and emails
Used photocopier, Scanner, and computer
Helped resolve disagreements and negotiated mutually beneficial agreements between parties
Ticket seller/ ArbiterPay – August, 2020 TO May, 2024
OKCPS DISTRICT – Oklahoma City, Oklahoma
Answered customer questions and helped resolve any issues
Conducted ticket sells with cash, debit cards and other payment methods
Accurately balanced and counted cash
Maintained balance sheets
Transportation Bus Assistant – August, 2015 to May 2019
OKCPS DISTRICT – Oklahoma City, Oklahoma
Worked with students with mental health and multiple disabilities
Assisted driver with navigation
Assisted students with getting on and off the bus
Improved the efficiency by creating routes
Managed students and routes to allow the bus driver to remain focused on safe driving
Streamlined the process
EDUCATION
High School Diploma – 1998
Harrell Accelerated Learning Center – Wichita Falls, Texas
Some college ( No degree)
OSU-OKC – Oklahoma City, Oklahoma
CERTIFICATIONS
National Career Readiness Certificate ( Silver)
American Heart Association, Heartsaver First Aid, CPR, AED Program
Contact this candidate