Human Resources Case Management

EDAFE DANIEL ENWA

Toronto, Ontario 647-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Results-driven Human Resources professional with over 15 years of experience in case management, administrative leadership, and employee relations. Expertise in policy development, staff onboarding, benefits administration, and conflict resolution. Proven track record of managing large-scale employee databases, implementing HR strategies, and streamlining processes to enhance operational efficiency. Adept at fostering positive workplace cultures, ensuring compliance with organizational standards, and promoting employee engagement. Skilled in leveraging data-driven insights and technology to support organizational goals, with a commitment to excellence in talent management and organizational development.

CORE SKILLS

• Expertise in recruitment, onboarding, employee engagement, and retention strategies.

• Skilled in creating and implementing HR policies while ensuring compliance with labor laws and organizational standards.

• Proficient in handling conflict resolution, performance management, and workplace investigations to foster a positive workplace culture.

• Experienced in staff training, leadership development, and succession planning to build high- performing teams.

• Advanced in maintaining and analyzing large-scale employee databases for decision-making and process improvements.

• Proficient in HRIS systems, Taleo, Pivot, and Microsoft Office Suite for efficient HR operations.

• Knowledgeable in designing and managing benefits programs and salary structures to enhance employee satisfaction.

• Adept at change management, process optimization, and aligning HR initiatives with strategic business objectives.

• Strong background in employee wellness, diversity initiatives, and fostering inclusive work environments.

• Exceptional written and verbal communication skills for effective collaboration across all organizational levels.

WORK EXPERIENCE

Client Support Officer (Social Worker) - The Housing Help Centre (THHC), Scarborough, ON May 2024 – Present

• Provide friendly, respectful, and client-centered support to diverse populations, including youth, seniors, immigrants, and refugees.

• Conduct client intake, assessments, and registrations to address individual housing and support needs.

• Assist clients in finding and applying for suitable housing options while preventing evictions and promoting housing stability.

• Facilitate food distribution on programs tailored to client needs and coordinate age- appropriate housing solutions for seniors.

• Maintaining accurate and confidential client records, ensuring compliance with privacy standards.

• Support clients facing unique challenges through advocacy, referrals, and navigating of community resources.

Principal Registrar – Human Resources Manager

Delta State Judiciary, Department of Administration/Personnel Management, Nigeria March 2021 – November 2023

• Managed a staff database of over 3,000 employees, ensuring accurate record-keeping and efficient data retrieval for staff promotions, leave approvals, and job assignments.

• Developed and implemented policies for staff benefits and behavior management.

• Provided counseling and support services to employees, addressing workplace challenges.

• Coordinated onboarding processes for new hires and facilitated employee promotions. Served as secretary for the Junior Staff Promo on Board and various disciplinary committees.

• Conducted staff budget planning and submitted annual reports to the Ministry of Economic Planning.

IT Administrator/Support Officer (Additional Responsibilities) Delta State Judiciary, Nigeria

• Spearheaded the Nigerian Case Management System (NCMS) launch and e-filing software across 25 judicial divisions.

• Delivered IT training and user support to judges, lawyers, and court staff, enhancing operational efficiency.

• Facilitated set up for virtual court hearing sessions held by the Chief Judge of Delta State

• Provided remote assistance for electronic payment systems and resolved technical issues.

• Streamlined documentation processes, saving the organization over $500,000 annually.

Senior Registrar Grade I – Administrative Officer

Delta State Judiciary, Inspectorate Department, Nigeria March 2019 – February 2021

• Ensured compliance with ethical and operational standards across departments.

• Conducted inspections and audits, preparing detailed reports for the Chief Registrar.

• Managed cash sections to ensure accountability and accuracy.

• Supported organizational integrity by participating in disciplinary committees.

Senior Registrar Grade II – Court Registrar - Delta State Judiciary, Nigeria June 2015 – February 2019

• Assisted judges in trial preparation, hearings, and meetings by organizing evidence and case documents.

• Maintained physical and electronic filing systems for court records.

• Draft legal documents, including court orders and correspondence.

• Monitored court proceedings, ensuring accuracy and adherence to procedural standards.

Relationship Sales Manager/Customer Service Support Keystone Bank, Formerly BankPHB, Nigeria

April 2009 – February 2011

• Utilized CRM tools to manage customer complaints, ensuring timely resolution and Satisfaction.

• Conducted financial performance analysis and provided targeted marketing of the bank’s products.

• Collaborated with cross-functional teams to address product-related issues and enhance client experiences.

VOLUNTEER EXPERIENCE

• Member of Committee on Housing, Christ Embassy Scarborough Community Services - September 2024 – Present

• President Loveworld Singles, Delta State, Nigeria - December 2019 – July 2022 Led workshops on personal development, leadership, and mental health awareness.

• Vice President - National Agency for Prohibition of Trafficking in Persons (NAPTIP), Anambra State Chapter, Nigeria - April 2009 – February 2010 Coordinated community development initiatives to combat human trafficking through educational campaigns and advocacy.

EDUCATION & CERTIFICATIONS

• Ontario Graduate Certificate in Human Resources Management Seneca College, Toronto, ON – August 2024

• Bachelor of Science in Economics (in the Faculty of Social Sciences), Delta State University, Nigeria – November 2008

• Standard First Aid & CPR/AED, Canadian Red Cross – March 2024

• Naloxone Certification - Opioid Poisoning Recognition and Response Training December 2024

• Canadian Remote Access for Dementia Learning Experiences (CRADLE+) December 2024

• WHMIS Certification - September 2024

• Worker Health and Safety Awareness in 4 Steps – April 2024

• Gentle Persuasive Approach (GPA) Certification - December 2024

• N95 Respirator Mask Fit Test Certified - September 2024

• Ontario Smart Serve Certified - January 2024

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