Customer Service Billing Specialist
Resume:
Qulia Jackson
I'm a Reliable, Punctual, a Quick Learner & a Hard Worker
Houston, TX 77051
*******@*****.***
I am a reliable and a punctual worker.
Customer service oriented.
A Hands-on's and a quick learner.
Professionally accustomed to working In any paced environment. I follow directions and communicate well with others. A challenge-taker; willing to be trained or skilled for any new job task at hand. I am a hard worker and self-starter that consistently model and inspire high levels of integrity. Authorized to work in the US for any employer
Work Experience
Medical Insurance Billing Specialist
Senior Psych Care - Houston, TX
July 2022 to January 2023
Responsibilities:
The Medical Collections Specialist is responsible for collecting payment on overdue bills and accounts. These duties include but are not limited to the following:
• Keep customer billing information up to date.
• Research accounts and disputes.
• Resolve denials and appeals.
• Correct patient reimbursements and arrange patient payment.
• Provide clear and concise documentation of every action taken on an account. Security Guard
Blackhawk Security - Houston, TX
January 2022 to June 2022
Secures premises and personnel by patrolling property. Monitoring surveillance equipment, and access points. Investigates security breaches, incidents, and other alarming behavior. Controls traffic by directing drivers.
Completes reports by recording observations, information, occurrences, and surveillance activities. Patient coordinator
Stanton Optical / My Eye lab - Missouri City, TX
June 2019 to January 2022
Sales Facilitation
• Provide the Easy Eye Care Vision to all Patients.
• Answer phones; direct calls to appropriate individual/department.
• Sell glasses, solutions, contact lenses, leader’s specials, etc.
• Schedule appointments, confirm all patient appointments, and greet patients
• Enter new patient history and personal information in system.
• Complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction,visual acuity, color test, stereopsis test, amsler grid test, etc.
• verified insurance claims
• Instruct patients on wearing schedule and insertion and removal of contacts.
• Neutralize old Rx lenses.
• Dispense, adjust and troubleshoot glasses to patients
• Maintain patient charts; update as necessary
• Maintain inventory; replenish as necessary.
• Maintain quality control standards; ensure total patient satisfaction.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
Home Health Care Aid/provider
Devine Home Care - Houston, TX
July 2017 to May 2019
• Maintained a safe and healthy environment.
• Checked vital signs, with activities of daily living- personal hygiene, mobility, exercises, and feeding.
• Handled light housekeeping duties, prepared meals, and ran errands.
• Completed daily logs documenting patient condition and activities and any changes to patient care plan. Warehouse Associate (Part-time)
Amazon Distribution Warehouse- Elwood staffing Co - Humble, TX September 2015 to April 2016
Responsibilities
Packed and Loaded merchandise on pallets properly.
Labeled and Shipped products to designated location.
Memorize the Inventory Set-ups and Inventory Logs
Handled packages and merchandises properly when being placed on the pallets.
Lifted and handled heavy merchandise properly.
Responsible for delivered packages in the correct department.
Practiced safety procedures( PPE) in warehouse.
Material Handling
Food Service Worker
Memorial Hermann TMC - Sodexo Inc. - Houston, TX
April 2013 to August 2015
Prep patient's food order correctly
Greet patients with a smile when entering their room.
Prepared and Delivered patient's food order to the correct patients rooms.
Checked patients ticket orders to ensure patients meals are completed correctly before delivering.
Maintained a clean work area during shift and restock for the next shift.
Practiced using the proper safety equipment and Maintain a safety work environment at all times.
Restocked inventory items in proper storage room. Warehouse worker/Line Assembler
Goodman Manufacturing Company - Houston, TX
February 2012 to March 2013
Kept a fast pace when on the convey belt in assembly line.
Packing and loaded merchandises on pallets with forklift.
Lifted and handled heavy packages to stock inventory.
Memorize the Inventory List and Set-up Inventory dialogs daily.
Handled packages properly when in fast pace to deliver in proper department
Practiced safety procedures and have knowledge of equipment handling. Education
Associate in Healthcare Management
Ultimate Medical Academy-Tampa - Tampa, FL
October 2017 to May 2019
High school or equivalent in All studies/Basic studies Mirebeau B. Lamar High Senior School - Houston, TX August 2004 to May 2008
Skills
• Warehouse Associate (2 years)
• Scheduling (3 years)
• Organizational Skills (3 years)
• Receptionist (3 years)
• Insurance Verification (3 years)
• Microsoft Excel (2 years)
• Microsoft Office (2 years)
• Microsoft Word (2 years)
• Customer Service (3 years)
• Driving (2 years)
• Delivery Driver Experience (2 years)
• English (10+ years)
• Medical Scheduling (3 years)
• Medical Records (3 years)
• Patient Care (4 years)
• HIPAA (3 years)
• EMR Systems (3 years)
• Meal Preparation (2 years)
• Medical office experience
• Microsoft Outlook
• Medicare
Assessments
Numerical reasoning skills — Familiar
May 2019
Quickly and accurately perform basic mathematical operations, recognize numerical sequences, and interpret graphs.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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