General Manager Food Service

Profile:

Highly talented, self-motivate, enthusiastic food services professional with several years of experience in the food and drinking service industry. Track record of huge successes at assisting, coordinating, directing and providing training for food service personnel to perform their functions in a safe and efficient manner: providing food services that meets the mandated nutritional needs of customers; ensuring availability of quantities of items; providing written support to convey information; and complying with mandated health requirements. Above all, ensuring that customers are satisfied with their dining experience.

EDUCATION

MILWAUKEE AREA TECHNICAL COLLEGE

UNITED STATES AIR FORCE

EXPERIENCE:

2017 – PRESENT

GENERAL MANAGER, LA MADELINE

• Oversee hiring and training of cooks, dishwashers, and the Heart of the House Employees

• Maintain food cost at 29.5% or lower

• Schedule all supervisory and line staff based on forecasted needs of restaurant

• Accountable for creating, monthly, quarterly, and annual operating budgets

• Maintaining employment logs to determine various levels of achievement and discipline regarding each employee AGM

2016 - 2017

GENERAL MANAGER, SMASHBURGER

• Hospitality & Culinary Management

• Front & Back of House Operations

• Budgeting & Cost Controls

• Teambuilding/Training/Supervision

• Vendor/Inventory Management

• Guest Services Excellence

• Multi-Outlet Operations

• Turnaround Management

• Payroll/P&I Management

2012 - 2016

GENERAL MANAGER, KRISPY KREME DOUGHNUTS

• Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction,

• Building a team of customer-focused employees through coaching and performance management

• Supervising store operations

• Conducting or delegating opening and closing responsibilities

• Achieving business plan objectives and profitability according to store operating plan and established financial goals

• Ensuring maximum profitability and sales growth in all store functions

• Communicating and modeling company standards and policies

• Implementing and efficiently and effectively directives from store, corporate, and divisional management

2009 –2012

GENERAL MANAGER, CHURCH’S CHICKEN

• Ensure Customers have a great restaurant experience by insuring our products are hot, fresh, and delicious

• Managing stores’ profit and loss by following Church’s cash control policies, managing labor and inventory

• Recruit, interview, and staff the store with employees who want to be part of the company vision

• Maintain the restaurant to company standards by making sure the grounds, equipment and the overall facility are well maintained

• Perform functions as required by another position within area of responsibility for the purpose of providing overall coverage of food service operations.

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