Computer Support Technician

Arthur W. Triggs

** * ***** *********

Green Valley Az 85614

914-***-**** (cell)

e-mail *******@*****.***

Summary

My work experience is based in various fields. Since 1998 I have been focused on Computer support roles. My other work experiences include Digital color output, preparing client presentations, employee training, payroll, billing, retail sales, some photography and music instruction,repairs and performance.

Employment

Sri Technologies-Tucson, AZ October 2024 to Present

Contract work at Paragon Space Development Corp. Help desk /computer support, User management via ad/azure/o365, general support for o365 apps, zoom, teams, Hardware (Computers/Printers ) Dell Laptops, break - fix, imaging, Manage Engine Service Desk Plus, Endpoint Manager.

Pawling Engineered Products (Trelleborg Sealing Solutions-TSS Pawling) (3/2011-4-2024)

Desktop Support for 100+ machines, including hardware and software upgrades (Dell servers, desktops and laptops, Wyse terminals, Android and IOS devices), All IT equipment moves within the office and factory.

System administration, basic AD, Azure, VMWare, and Office 365 administration.

Troubleshooting daily for all IT related equipment - computers, laptops, terminals, access points, tablets, phones and printers in the plant.

Support for MS Windows, Windows server, some Mac,

Led the migration from a Notes / Domino mail system to Gmail.

Network support: Ubiquity wireless access points and switches, NETGEAR switches, Watchguard firewalls, branch office vpn’s

Maintained 125 endpoints and 6 VMhosts with 30+ virtual servers.

Maintained terminals and Android/IOS tablets and phones.

Maintained a separate restricted environment for sensitive ITAR data. (VM host with 3 servers and a separate firewall with restricted vpn access)

Experienced with setting up AD, Microsoft 365 accounts, CMS/Allnet Camera systems and Shortel phones.

Worked with Manage Engine Endpoint Central and OpManager for tracking computer equipment and system performance.

Readers Digest Association Inc. (8/2001-8/2009)

Global Lotus Notes Administration, Level 2 and 3 support for Local admins and help desk staff. Upgrades from previous versions to Domino 7.03 on all servers, Notes to Exchange Email Migrations, Roll outs of Esker-Fax for Domino, gsx Reboot, gsx Monitor, Trend Micro ScanMail 3.x, DWA /iNotes. Some experience with Sametime, Blackberry server, and Fineground/Cisco AVS servers.

Young & Rubicam Inc. (8/1998-8/2001)

Global Lotus Notes Administrator, Level 2 and 3 support for users, server and client upgrades, server consolidations, email migrations (CCMail to Notes)

Freelance Musician, As a Bass Trombonist I have performed

with the Dutch National Ballet, The Berlin Opera Ballet, D'Oily Carte Opera,

Alvin Ailey American Dance Theater, NY Light Opera, Gerry Mulligan's

Concert Big Band, Frank Foster, Bob Hope,Mel Torme.

Tours of "Pippin", Bob Fosse's Dancin', various soundtrack and commercial recordings.

Operated a custom brass instrument repair shop. Private instrumental music lessons.

Education

Graduated Mamaroneck N.Y. H.S.

Studies in music performance, Berklee College of Music.

Studies in music performance, Mannes College of Music.

Member of the National Orchestral Society.

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