Customer Service Member Services
Resume:
Carlin D’Alessandro
*** ********* ***** ***** ******, NJ 08054
**********@*******.***
EXPERIENCE
Katz JCC, Cherry Hill
Member Services
Open/Close Community Center
Greet Members, checking membership privileges.
Monitor multiline telephone calls.
Sell memberships, taking various payment methods.
Tour prospective members the gymnasium, exercise studios, pre-school, child care,
private locker room, spa and swimming pools.
Explain the dozens of ongoing and upcoming classes and services including fitness and wellness classes, group exercise classes, physical training, sports and recreation programs, Parkinsons programs, 60+ Life Long Learning classes, disability services, special events and workshops, programs for children, youth, teens and adults, swimming lessons, swim team programs, and summer camps.
Clutter Vintage, Collingswood
Customer Service Associate April 2019-December 2022
Welcome customers to the store, responding to questions.
Assess customer’s needs, providing assistance and information.
Process POS purchases.
Provide outstanding customer service.
Direct customers to merchandise within the store.
Answer phones, obtain customer information, and schedule appointments.
Follow up with a courtesy call or note after the purchase of a high-priced item.
Cherry Hill Health & Racquet Club, Cherry Hill
Cafe Manager April 2011- March 2019
Shopped and purchased weekly fresh and seasonal foods at BJ’s Wholesale Warehouse and Trader Joe’s.
Provided attentive service and proactively assessed guest’s needs.
Assisted cashiers with processing customer payments and documenting orders.
Received training and certification from Performance Foods Centers to represent brand, and guide product selection by customers.
Supervised Cafe Associates in providing excellent customer service to members requiring food and beverage issues.
Responsible for hiring and training.
Controlled ordering and purchasing.
Monthly inventory management.
Miel Pâtisserie, Cherry Hill
Shop Manager September 2006 - April 2011
Assisted chefs with procuring necessary ingredients from stock during high volume periods with demanding order levels.
Processed credit, debit, check and cash transactions. Reconciled and kept the cash drawer accurate to meet customer needs.
Trained new retail staff on company policies and POS systems used to maximize job satisfaction, expertise and team performance.
Helped customers locate ideal menu items by listening to their specific needs and recommending products or services.
Whole Foods Market, Marlton
Caterer/Prepared Foods October 2006 - May 2008
Fulfilled phone and customer orders.
Prepared and displayed catering trays.
Communicated with Team Leader and Buyer regarding special needs or quantities of product. ● Completed billing for all orders and arranged courier service if necessary.
Worked in prepared foods when demand levels were high.
EDUCATION
The Restaurant School at Walnut Hill College, Philadelphia
Associate's Degree in Restaurant Management September 1978 - June 1979
Temple University, Philadelphia Fine Arts September 1976 - June 1978
Lenape Regional High School, Medford September 1972 - June 1976
PROJECTS
The Book and The Cook — Philadelphia Food Event
Organized and prepared sold out events introducing Philadelphia locals to celebrity chef’s featuring recipes from their current cookbook.
Ismail Merchant, Carolina’s Restaurant 1986 Indian Cuisine
Gene Hovis Carolina’s, Restaurant 1987 Uptown Downhome Cookbook
Edna Lewis Carolina’s, Restaurant 1988 In Pursuit of Flavor
SKILLS
Customer Service Focus.
Sales.
Problem solving.
Supervising.
Culinary Expertise.
Flexibility.
Communication.
Teamwork.
Organization.
Attention to Detail.
REFERENCES
Michelle Higgins - Membership Director Katz JCC 856-***-****
Brian Kosa - Former general manager Cherry Hill Health & Racquet Club
Faina Khrizman/Controller Cherry Hill Health & Racquet Club
Marshall Campbell/President of Distributor Computer Systems Inc.
Neal Krouse/Owner & President United Elevator
Additional Positions of Employment
Day by Day/Cook
The 20th Street Cafe/Garde Manger/Brunch Chef
Quisset/Sous Chef
Ernie’s Seafood Restaurant/Lunch Chef
The Fairmount Firehouse/Lunch Chef
Pasta,etc./Cook/Caterer
El Matate/Chef
Braddock's Tavern/Hostess
Carolina’s/Chef
Vinnie & Scalia’s/Restaurant Manager
La Campagna/Cook
Restaurant 753/Chef/Owner
Striped Bass/Server/Bartender
Rouge/Bartender
Chef In Chef Out/Personal Chef Services
Contact this candidate