Service Agent Customer

Dexter Mc Kenzie

Contact

#***-*** ******* ****

Toronto, Ontario M1J1J3

647-***-****

********@****.***

Objective

To contribute to the exceptional service standards of the Airline Industry by leveraging my excellent interpersonal skills, attention to detail, and passion for travel. I am seeking a role that allows me to provide outstanding customer experiences while ensuring safety and efficiency in all operations. Education

Caribbean Examination

Council (CXC)

English (1)

Mathematics (2)

History (2)

Geography (2)

Agriculture (2)

Integrated Science (2)

Key Skills

Administrative and

Organizational skills

Problem Solving in high stress

environment

Team collaboration and

leadership

Adaptability

Experience

JUN 1992 – MAR 1998

Airline Agent Guyana Airways Corporation

Processed passengers for travel.

AUG 1998 – JUL 2012

Sr. Passenger Service Agent Roraima Airways Ltd/Guyana Provided full service as a Ground handling agent for International Airlines, such as Air Transat, North American Airlines, Delta Airlines and other private jets.

AUG 2012 – APR 2014

Airline Agent Caribbean Airlines/Guyana

Processing Passengers for travel.

AUG 2014 – FEB 2016

Supervisor of Operations Timehri Handling Services/Guyana Provided full service as a Ground handling agent for International Airlines, such as Fly Jamaica.

APR 2016 – NOV 2018

Supervisor Guyana Water Inc.

Supervised Customer Service and Billing distributions team. DEC 2018 – DEC 2024

Warehouse Supervisor Laparkan Shipping/Guyana

Helped to oversee the smooth operations in the Warehouse, regarding the process of receiving cargo from

USA/Canada/Panama/Other Caribbean countries.

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