Customer Service F B

Andre L Sanders

Plano, TX *****

Cell: 469-***-****

*******.******@*****.***

SUMMARY

Outstanding communication skills and knowledge of F&B serving activities with a passion of excellence. Self-directed individual with substantial experience in the food and beverage industry. Resourceful and enthusiastic with a strong passion for providing exceptional customer service and ensuring recurring business.

HIGHLIGHTS

● Policy/account changes Upbeat outgoing and positive

● Technology Works well under pressure

● Conflict resolution expert Highly responsible and reliable

● Service-oriented Proficient troubleshooting

● Sharp problem solver Exceptional telephone etiquette

● Energetic work attitude Diverse PC knowledge

EXPERIENCE

Doubletree By Hilton, 12/2017 - Present / Food & Beverage Supervisor - Addison TX

● Direct and organize the activities of the Food and Beverage Department to maintain high standards of food and beverage quality, service and merchandising to maximize hotel Profitability.

● Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in house guests and a larger share of the local market.

● Build productive relationships with team members on all levels, conduct daily huddles on stats, new sales tactics, celebrating success stories.

● Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Frontier Communications. 03/2015 - 12/2017 / Supervisor, – Allen, TX

● Respond to questions and concerns about service, and escalate calls appropriately.

● Trained new employees and explain protocols clearly and efficiently.

● Provide thorough support and problem resolution for customers.

● Maintained inbound and outbound technical support calls having data, video, and voice issues

● Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Torchy’s Tacos, 04/2014 - 05/2016 /Field Training Coach – Dallas, TX

● Maintain knowledge of current menu items garnishes ingredients and preparation methods.

● Supervise and coordinate activities of cooks and other food preparation workers

● Order and maintain inventory of food and supplies

● Planning menus for TOM and ensure quality of meals

● Proficient in each area of the restaurant to assist when necessary Footlocker Inc. 11/2010 - 02/2014 / Store Manager – Dallas, TX

● Achieve overall sales and financial goals of the store with direct profit and loss responsibility in each store.

● Responsible for effective management of inventory and company operating systems.

● Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff

● Execute monthly store objectives and implement promotional initiatives.

● Ensure that every customer receives the highest level of customer service.

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