Technical Officer Hr Manager

MPHO DIMENE

Maseru, Lesotho *** +266********/**703634 **********@*****.***

Summary

An effective and innovative public health practitioner with 13 years of experience providing technical assistance, supervision, mentoring, and training to district health management teams, non-profit organizations, and health facilities. Experienced in working in fast paced, high volume and managing consortiums, creating partnerships, and maintaining stakeholder relationships, which include MOH, non-governmental organizations, civil society organizations, and UN agencies. In charge of overseeing projects and leading HIV/TB prevention and treatment programs for the general and key populations. Dedicated to advancing innovative strategies through evidence-based practice, providing effective and sustainable solutions through quality improvement strategies. Expertise includes HIV/AIDS treatment and prevention, quality improvement, report writing, technical assistance, mentoring, and supervision. Lean Six Sigma certified and aiming to become a black belt, trained in implementation science. Experienced and reliable employee seeking to expand skills and contribute expertise to any opportunity.

Experience

District Manager

FHI360 (SECURE Project)

Managed and coordinated implementation of SECURE HIV combination prevention activities in the district.

Lead the development of the district implementation plan and supported it’s execution

Ensured implementation of assigned programme activities in line with workplan and targets in respective program delivery areas through regular meetings and review of progress with the relevant program stakeholders

Gave guidance and oversight to project teams on implementation of the Coverage, Case finding, care and prevention (3CP) model on the delivery of combination HIV prevention services to ensure saturation with HIV prevention in the assigned district.

Managed the performance of all district level staff within the program and ensured that

deliverables and outputs are met consistently

Supported quality improvement initiatives at sites, including ongoing QI Collaboratives to improve quality of care, including necessary reporting.

Managed all resources at district level including fleet, fuel, vehicle allocation, trip approvals within the district, and organizations assets available at district level.

Developed and timely submitted weekly, monthly, and quarterly reports on all program activities conducted in the district

Ensured delegation of authority and responsibilities to others when necessary

Facilitated all capacity building and mentorship activities at district level.

Gave Oversight and participated in data verification for all SECURE program areas (VMMC, PrEP and KP) looking at all service delivery models in collaboration with SI personnel and make programmatic decision based on the findings

Participated in community of practice, writing a protocol for a implementation study on Enhancing ANC services in Lesotho.

Participated in National QA/QI technical workshops group.

PROFFESSIONAL NURSE 11/2023 to 09/2024

FHI360 (EpiC Project) Lesotho

Coordinated HIV prevention, care, and support interventions for Key Populations at national, district, and community levels to ensure effective contribution to national epidemic control goals

Represented EpiC project in different TWG meetings (STI, HIV and AIDS, eMTCT, Pediatric HIV, TB/HIV and CHBC within the Ministry of Health)

Supported and conducted trainings, supervision and mentoring of the relevant government entities and civil society organizations at national, district and community levels to enhance capacities for enhancing the technical quality of KP programs

Mentored civil society organization to identify clinical services gaps and propose solutions to sustain QA for clinical services, testing, and comprehensive case management and ensure smooth implementation

Worked in collaboration with ministry of health district management team and civil society organizations to strengthening of referrals and linkages to care and to DREAMS activities for Key populations, across the whole continuum of care, from HIV testing to enrolment and retention in HIV care

Managed clinical stakeholder relationships with a diverse group of collaborators including MoH, PEPFAR, community-based organizations, faith-based organizations/churches, health clinic facilities, and the private sector

Oversaw a virtual telemedicine initiative for key population for HIV prevention and management, including appointments system

Streamlined technical support to implementing partners on digital patient management system (quickres), improving response times and tracking of issues and offered resolution

Offered technical support to implementing partners on developing and implementing individualized care plans for AHD clients in collaboration with multidisciplinary teams

Supervised project nurses and nurse assistants, providing mentorship and guidance to improve care standards

Participated in professional development sessions to stay updated with nursing best practices and healthcare advancements

Supported implementing partners to liaise with external healthcare providers to coordinate services and manage referrals efficiently

Offered technical guidance to implementing partners to managed patient follow-up appointments, ensuring continuity of care and adherence to treatment plans

Delivered training sessions for new staff and all project staff on HIV/TB clinical procedures and patient support techniques.

HIV TECHNICAL SPECIALIST 04/2023 to Current

UNIVERSAL HEALTH INFORMATION CONSULTANTS MASERU

Coordinated and managed project stakeholders to achieve project objectives and maintain relationships

Worked as project focal person between ministry of Health and project teams to coordinate, follow-up project approvals and oversee the implantation of local project deliverables

Conducted in-depth interviews, transcribed, and cleaned the data, and developed a thematic table to analyze the data

Conducted a desk review literature search, thematically analyzed data, and wrote and produced baseline assessment report

Planned, coordinated user requirement workshop and prototypes testing for HIV standard treatment guideline app

Facilitated routine reviews and benchmarking of paper-based HIV national guidelines with newly developed HIV App prototype

Facilitated feedback of prototype reviews and benchmarking results to Lesotho HIV standard treatment App developers in collaboration with IT specialists

Worked collaboratively with finance team to plan workshops, meetings, trainings, and data collection.

PROGRAM OFFICER 11/2020 to 09/2022

PACT LESOTHO MASERU

Supported development and implementation of innovative social mobilization and demand creation interventions for increased identification, mobilization, and reach of Key populations in 3 districts

Engaged with key stakeholders to develop and implement strategy for mentorship and capacity development of CBO/CSO in community mobilization, advocacy, gender programming, service delivery, and organizational development

Developed SOPS and Job AIDS for Civil society organizations to guide lay workers on delivery of HIV prevention and linkage services

Provided Technical support to 4 Civil society organizations (CSOs) to Strengthening of referrals and linkages to care activities for Key populations across whole continuum of care, from HIV testing to enrolment and retention in HIV care

Supported DHIS2 tracker development, training, and dissemination through provision of HIV prevention technical expertise

Provided technical assistance on timely troubleshooting and resolution of program-related challenges and bottlenecks to ensure active implementation of planned activities and achievement of program results and targets

Participated in Pact Lesotho's sub-granting and subcontracting management processes and ensured compliance with project implementation based on sub-award contract

Overseeing and ensuring that project implementation is compliant with ministry of health and donor (USAID) standards

Participated in Ministry of Health Technical Working group for PrEP and Key Population programming

Facilitated stakeholder meetings, establishing consensus and setting clear objectives for collaborative efforts.

PROGRAM PERFORMANCE, IMPROVEMENT OFFICER 02/2016 to 11/2020

ELIZABETH GLASER, PEDIATRIC AIDS FOUNDATION

Supported district health management team and health facilities in maintaining quality improvement programs to improve treatment and care of PMTCT patients and TB/HIV patients

Worked with district health management teams and health facilities to develop functional quality improvement teams and ongoing quality improvement projects

Mentored, coached, trained, and guided district health management team members and health facility staff in the application of quality improvement methodologies

Conducted regular performance reviews at hospitals and health clinics, monitor and analyze program and quality improvement data to inform decision-making

In collaboration with the District Health Management Team for Health Facilities, planned, facilitated, and coordinated QI and HIV-TB program trainings at district and onsite sites

Achieved program goals by effectively motivating and supervising nursing, technical, and clerical staff

Optimized quality control systems with continuous performance monitoring

Analyzed program reports, identifying trends and developing strategies to reduce future occurrences

Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements

Continuously updated professional knowledge through CPD activities, staying ahead of regulatory changes and industry trends

Conducted in-depth investigations into Implementation processes to determine root causes and make action plans to avoid future mistakes

Spearheaded cross-functional QI teams to address and resolve critical quality issues, preventing potential errors and safeguarding patient safety

Led root cause analysis investigations for clinical services failures/gaps, formulating robust solutions to prevent recurrence and maintain good patient outcomes

Promoted a culture of quality awareness throughout the district, fostering a proactive approach to quality management and improvement

Coordinated establishment of adolescent corner at Maluti Hospital, fostering adolescent friendly services.

MNCH//HIV/TB NURSE 10/2011 to 01/2016

ELIZABETH GLASER PEDIATRIC AIDS FOUNDATION

Worked closely with other clinic staff to develop appropriate referrals and linkages for HIV-infected patient

Carried out medication administration according to facility policies and proper nursing practice

Prescribed ART and managed opportunistic infection to HIV and TB infected patient

Monitored and managed patients with HIV advanced disease according to Lesotho National ART guideline

Screened HIV-infected women for cervical cancer

Provided basic information and education to TB and HIV/AIDS clients in health facilities and ensured proper recordkeeping and timely report submission

Provided TB-infected clients with HIV testing and subsequent enrollment into ART programs

Assured that MCH and ART corners timely introduced TB Preventative Therapy (TPT) and pyridoxine to PLHIV eligible for IPT

Assisted SI&E officer with routine program data collection

Worked with other health care workers to improve patient tracking, community feedback, and facility referrals

Ran nutrition corners to treat malnourished children who are HIV-positive, HIV-exposed, or HIV-negative

Collected laboratory samples for examination and testing purposes.

Skills

Microsoft Office and DHIS2

Communication (written and verbal)

Ability to foster and maintain relationships with key stakeholders.

Collaborative Partnerships with Government and NGOs

Ability to coordinate consortium and partnerships

Strategic Thinking and Planning

Minitab working skill.

Report writing skills and document production abilities.

Data collection and Analysis

Application of quality improvement

Experienced with working with UN agencies, NGOs and CSOs

Infection control standards

Time-Management proficiency

Staff performance evaluations

Process optimization

Technical report writing

Quality inspection techniques

Lean six sigma techniques

Problem-solving

Accomplishments

Assisted civil society organizations with introducing HIV clinical services, which resulted in an improvement in HIV patient care (EPIC Project).

Introduced involvement district health management teams and public health facilities in quarterly project meetings, which improved buy-in, collaboration, and response times (EpiC Project)

Facilitated HIV care and treatment training for program staff and improved their skills in providing HIV care and treatment services. (EpiC Project)

Assisted civil society organizations in improving baseline HIV assessment, which has improved by more than 90% among most CSOs (EPIC Project).

Contributed to root cause analysis for HIV patient retention that led to changes in transfer in and out SOPs (Star-L project: Strengthening the TB and AIDS Response Lesotho))

Education

Bachelor of Science: General Nursing and Midwifery - Nursing 06/2010

National University of Lesotho Maseru

Post Graduate Diploma: Public Health Research - Public Health 05/2018

James Lind Institute

Certifications

Lean Six Sigma Green Belt

Foundation of Quality Improvement

Digital Marketing offered by Coursera

Failure Modes and Effect Analysis offered Udemy

Subaward Monitoring course offered by FHI360

Introduction to Six sigma by SimpliLearn

Languages

English

Sesotho

Websites, Portfolios and Profiles

https://bold.pro/my/mpho%2Ddimene%2D230222124406/418

https://www.linkedin.com/in/mpho-dimene-30b68a74/

References

DR LEPHOSA LIKOBE (supervisor), Project Directors, Elizabeth Glaser Pediatric AIDS Foundation, *******@*******.***, +266********

Motlatsi Rangoanana (Supervisor), Project Director, FHI360, ***********@******.***, +266********

Molemo Makhetha (Supervisor), Senior Technical Advisor, FHI360, *********@******.***, +266-********

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