Customer Service Inventory Management

SERENA FAYELLE HOLOCK MEKAMTO

Brampton, Ontario L7A 0M2

437-***-**** *******************@*****.***

OBJECTIVE

Dedicated and customer-focused professional with experience in childcare, grocery service, cashiering, and customer service. Passionate about providing nurturing care for children, assisting customers, and maintaining organized and welcoming environments. Skilled in cash handling, inventory management, and retail operations. Seeking a cashier, retail associate, childcare provider, or customer service role where I can use my strong interpersonal skills, problem-solving abilities, and bilingual communication (English & French) to enhance customer and client experiences.

SUMMARY OF QUALIFICATIONS

Child Care & Youth Support: Experienced in supervising, educating, and ensuring a safe and engaging environment for children.

Grocery & Retail Operations: Skilled in stocking, inventory management, and maintaining clean store layouts.

Customer Service & Cashiering: Knowledgeable in handling cash transactions, assisting customers, and resolving concerns.

Fast-Paced Environments: Thrives in busy workplaces, including retail stores, grocery stores, and restaurants.

Bilingual Communication: Fluent in English and French, ensuring effective communication with diverse customers.

Organization & Problem-Solving: Strong ability to multitask, stay organized, and efficiently manage responsibilities.

WORK EXPERIENCE

GROCERY CLERK & CASHIER

DOVV Supermarket Cameroon (5 Months)

•Processed cash, credit, and debit transactions accurately at checkout.

•Assisted customers with locating products and answering inquiries.

•Restocked shelves and ensured proper product organization.

•Maintained clean and well-organized aisles, improving store efficiency.

•Provided friendly customer service, addressing concerns professionally.

CHILD CARE PROVIDER

Private Child Care Cameroon (6 Months – Part-Time)

•Supervised and cared for children aged 2-8, ensuring safety and engagement.

•Assisted with homework, meal preparation, and bedtime routines.

•Encouraged learning through play, helping children develop social and cognitive skills.

VOLUNTEER CHILD & YOUTH MENTOR

Local Community Center Cameroon (4 Months – Volunteer)

•Helped organize educational and recreational activities for children.

•Provided mentorship and emotional support, fostering confidence in youth.

•Created a safe and inclusive space for children to learn and express themselves.

SERVER & HOSPITALITY ASSOCIATE

Yacht Center Cameroon (2 Months)

•Provided high-quality dining service in a fast-paced restaurant.

•Took and processed customer orders efficiently.

•Assisted in training new employees on service and hospitality.

ASSISTANT SALES ASSOCIATE

K&N Shopping Cameroon (1 Year)

•Assisted customers in product selection, sales transactions, and inquiries.

•Helped maintain store organization and inventory control.

•Supported promotional efforts, helping achieve monthly sales targets.

EDUCATION

•Child and Youth Care Program – Sheridan College (Current Student)

•Bachelor of Engineering, Civil & Environmental Engineering – Institut Universitaire De La Côte (2022-2024)

•GCE Advanced Level – Government Bilingual High School Bafoussam (2022)

•GCE Ordinary Level – Catholic Bilingual College Monseigneur Andre Wouking (2020)

SKILLS

•Child Supervision & Safety

•Customer Service & Cash Handling

•Inventory Management & Stocking

•Effective Communication (English & French)

•Problem-Solving & Conflict Resolution

•Retail Sales & Merchandising

•Patience, Compassion, & Adaptability

CERTIFICATIONS

•Certificate of Ordinary Level

•Certificate of Advanced Level

•Internship Certificate

•Certificate of English Language Proficiency

INTERESTS & ACTIVITIES

•Volunteering & Community Work – Passionate about helping youth and supporting local initiatives.

•Child & Youth Development – Interested in early childhood education, mentoring, and creative learning activities.

•Retail & Customer Relations – Enjoy assisting customers and ensuring positive shopping experiences.

•Languages & Cultural Exchange – Love learning about new cultures and practicing language skills (English & French).

•Cooking & Baking – Enjoy making healthy and creative meals for family and friends.

•Reading & Personal Growth – Interested in self-improvement books and learning new skills.

Contact this candidate