Di
Brooklyn, NY (***) *** – **** *************@*****.***
PROFESSIONAL EXPERIENCE
Assistant Event Coordinator Nerai Restaurant Jul 2022 – Present
• Plan & execute event accommodations for large parties (15+) while negotiating event budget & adhering to food / beverage selections to provide satisfactory results for the client & contribute to top-tier service
• Coordinate guest needs, providing personalized recommendations & ensuring memorable dining experience
• Monitor telephone communications, demonstrating excellent verbal communication skills while handling calendar and event reservations and actively listening to / addressing booking inquiries
• Create an organized & inviting ambiance, upholding the restaurant's high standards of presentation Reservationist / Maître D Tao Group Hospitality Dec 2017 – Mar 2020
• Supervised guest flow, optimizing seating chart & Triple Seat reservations for a bustling urban restaurant
• Lead & trained host team of 6, assisted with their schedules, planned & plotted reservations to communicate shift expectations, contributing to effective teamwork and collaboration to ensure operational success
• Cultivated positive atmosphere by greeting & discerning patron’s preferences, ensuring a personalized visit
• Leveraged problem-solving skills to resolve guest concerns and enhance their overall experience Maître D The Avra Group Jul 2019 – Jan 2020
• Maintained an impeccably organized and visually appealing environment, contributing to the establishment's reputation for elegance and excellence of achieving loyalty and building regular clientele
• Served as a knowledgeable resource, answering inquiries about menu items, daily specials, and restaurant related information to continually suggest new offerings based on demand & guest comments / feedback
• Curated customized food / beverage suggestions from our menus to provide an elevated dining experience EDUCATION & CERTIFICATIONS
Esthetician Licensing Atelier Esthetique Institute of Esthetics June 2020 Related Courses: Business Management
A.S. in Speech Communications Kingsborough Community College Sep 2015 – Sep 2016 Completed ~30 credits Related Courses: Public Speaking, Interpersonal Communications, Sociology TECHNICAL SKILLS
• Triple Seat
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Social Media Marketing
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• Canva
DIVINE MORALES