Direct Support Customer Service
Resume:
Marceya Lytle
Columbia, SC *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
Monarch NC - Winston-Salem, NC
August 2023 to Present
I assist individuals with special needs with everyday living activities such as feeding, clothing,outside activities and giving medications.
DSP (Direct Support Professional
Search, Inc. - Chicago, IL
August 2021 to Present
I work in the day program. We would come up with daily activities for our clients to do like exercising, arts and crafts, holiday activities and listening to music. Sales Representative
Charter Communictions - Greenville, SC
December 2020 to Present
Talk to customers to find out what package would best fit their home. Server
Logan’s roadhouse - Greenville, SC
September 2020 to Present
Being able to connect with the guests and handle their demands with a friendly attitude. Caregiver
FIRST LIGHT HOME CARE - Greenville, SC
March 2017 to Present
I go to clients homes to assist them in daily activities that they need assistance with. Residential Assistant
The Gardens - Greenville, SC
October 2019 to October 2020
Direct Support Professional
MENTOR - Greenville, SC
January 2019 to December 2019
I provide direct care for individuals with special needs. I give medications, cook for them, provide companionship and keep track of their health.
Accounts Receivable Representative
Bon Secours St. Francis Health System - Greenville, SC December 2018 to July 2019
follow up with insurance companies concerning patient hospital accounts within nob secours hospital system.
Patient Transporter
Bon Secours St. Francis Health System - Greenville, SC January 2018 to April 2019
Assist patients on the stretchers or beds and take them to x-rays, pre-op, etc... we make sure they get down to where they need to go in a safe and timely manner. Direct Support Professional
Greenville County DSN Board - Greenville, SC
March 2014 to November 2016
• I worked in the day program with individuals. We would find different activities to do daily, go on trips, etc. And I worked in the residential houses for overtime.
• Assist with feeding and changing
• update resident case notes on a daily basis ensure an appropriate staff to client ratio at all times Call Center Customer Service Representative
Direct Outbound - Greenville, SC
August 2012 to December 2013
Handle 90 plus calls daily, with duties including signing up new customers,retrieving customer data,presenting relevant product information,and cancelling services. Addresses customer service inquiries in a timely and accurate fashion. Made reasonable procedure exceptions to accommodate unusual customer service requests. Cashier/Sales Associate
Ingles Markets Inc - Greenville, SC
November 2012 to November 2013
Operate cash register and made sure I provided good customer service. Education
High school or equivalent in Diploma
Asheville High School - Asheville, NC
September 2008 to June 2012
Skills
• Customer Service
• Customer Care
• Accounts Receivable
• Direct Support
• Direct Care
• Disability
• Home Health
• Personal Care
• Autism
• Special Needs
• Special Education
• Developmental Disabilities Experience
• Medication Administration
• Applied Behavior Analysis
• Special education
• Customer service
• Serving
• Cash handling
• Mentoring
• Hospital experience
• Accounts receivable
• Windows
• Cash register
• Sales
• Communication skills
• Microsoft Office
• Microsoft Excel
Certifications and Licenses
CPR/First Aid
CPR
CNA
First Aid Certification
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