Systems Administrator Engineer

Robert Scott Vogel

****************@*****.***

Maple Valley, WA 206-***-****

MCSE, MCSA, MCP, CCNA, WCSP, A+

SYSTEMS ADMINISTRATOR/SYSTEMS ENGINEER

Professional Overview:

Accomplished Systems Administrator/Systems Engineer with over 15 years experience and a proven track record for optimizing cloud, server, and network infrastructures and enhancing system efficiency and performance. Proficient in implementing security, troubleshooting complex issues, and ensuring seamless operations and uptime. Skilled in deploying and managing diverse technologies to meet organizational objectives efficiently. Dedicated team player with a passion for continuous learning and driving technological innovation.

Technical Skills Summary:

Hybrid Active Directory/Entra ID/M365

Atlassian Jira, Confluence, Service Manager

VMware vSphere, Hyper-V, KVM/VMM

Microsoft 365 + Defender for M365

Windows Server 2008 - 2022

Teams w/Business Voice PSTN

Linux Server - Red Hat, Debian

Device Management - Microsoft Intune, Jamf

PROFESSIONAL EXPERIENCE

Senior Systems Administrator – Airbiquity – Seattle, WA – Aug 2019 – Aug 2024

Airbiquity is a software development and engineering company specializing in connected vehicle services and automotive telematics, offering solutions for over-the-air (OTA) software updates, edge data management, and automotive cybersecurity. In 2019, I was promoted to Senior Systems Administrator, where I continued to fulfill System Administrator and engineering responsibilities while taking on a more global administrative role managing policies, procedures, services, and day-to-day operations.

Collaborated with cross-functional teams to design, review, implement and maintain key company policies spanning Infrastructure, Security, Onboarding/Offboarding, Disaster Recovery, and Global Operations.

Administered vendor relationships for all hardware and software procurement, maintenance contracts, licensing, and renewals for the Corporate, Engineering and Global Operations production environments.

Managed the Company’s Domain and Security SSL certificate administration for the Corporate and Production environments, overseeing renewals and procurement with Network Solutions, Geo Trust, GoDaddy.

Supported engineering R&D hardware and software designs to meet RFQs, RFPs, and POCs.

Acting support liaison facilitating communications and collaborations between internal teams.

Designed and implemented Atlassian Jira Service Management/Service Desk ticketing solutions in Jira Server and Jira Cloud creating customized ticketing systems w/ Confluence Wiki and KB for Engineering, Global Operations and Corporate IT.

Managed building security infrastructure – Lenel S2 Badging systems, Ubiquity NVR Security Cameras.

Served as acting hiring manager for the Corporate IT department.

Oversaw Domestic & International shipping operations.

Systems Administrator/Engineer - Airbiquity - Seattle, WA - Jan 2013 - Aug 2019

Designed, engineered and maintained the core Corporate IT infrastructure – virtual, physical, cloud SAAS/IAAS services, networking, security, CI/CD engineering and lab testing environments.

Administered virtualization platforms VMware/vSphere, Hyper-V, KVM/QEMU on HPE and Dell hardware.

Installed and configured virtual and physical servers, services and applications running on Linux – Ubuntu/Red Hat/Centos Stream/Rocky, Windows Server 2k8 -> 2022, MacOS.

Administration of M365 products, services and licensing – Hybrid Active Directory on-prem/Entra ID, Exchange on-prem and Exchange Online, SharePoint, Teams, MS Business PSTN Voice Services, Intune, Microsoft 365 Defender Security Suite.

Onboarding/Offboarding employee and B2B Guest account management across our internal and SAAS/IAAS cloud services.

Deployed SAML/SSO SCIM provisioning across multiple platforms, Integrating Azure AD/Entra ID IdP, AWS, Jira, Docker, Gitlab-SAAS, Mend.io, Pluralsight, Secure Code Warrior, KnowBe4 and LastPass.

Implemented comprehensive security policies in AD and M365 encompassing Multi-Factor Authentication (MFA), Device Compliance, Location-Based Access, Approved Client Apps, User Risk Evaluation, and Session Controls using Defender for Endpoint, Microsoft Intune and AD Group Policies.

Successfully managed hardware and MDM security for desktops, laptops, and smartphones using Intune, Jamf, and Snipe-IT, implementing Configuration Policies, Conditional Access Policies, and AD Group Policies

Administered Exchange on-prem 2010/2013 migrating to Exchange online + EOP & Defender for O365.

Designed and configured internal team sites and guest B2B collaboration sites using SharePoint and SharePoint Online

Administration of Microsoft Teams and Teams telephony solution w/Microsoft 365 Business Voice PSTN.

Networking administration - DHCP, DNS-internal/public, NPS/RADIUS, Cisco ASA, Cisco Switches, Anyconnect VPN, Aruba wireless, CA services, SSL/TLS/HTTPS, Apache & Nginx proxy configurations.

Event and Alert infrastructure monitoring with Nagios, VMware, Veeam One, Splunk, Elastic Stack, Microsoft 365 Defender and Microsoft 365 Security & Compliance.

Designed production backup and DR solutions utilizing disk, cloud and tape archiving – Veeam Backup & Replication, Veeam Backup for M365, AWS Glacier, OffsiteDataSync, Iron Mountain.

Managed Atlassian Jira/Confluence Server project and site creation for internal and B2B collaborations.

CI/CD engineering service administration - Gitlab/Gitlab SAAS, Jenkins, JFrog Artifactory, SonarQube, White Source/Mend.io, Veracode, Perforce JRebel, JetBrains tools. Burp Suite.

Managed company device procurement, contracts and maintained relationships with cellular providers (VZW, AT&T, T-Mobile), optimizing plans and devices for employees and ongoing contracted engineering testing.

Conference Room Audio/Video Support – Microsoft Teams, Polycom Studio X50’s/Teams, Polycom Trios.

Server and service patching and maintenance across all platforms using Ansible, WUfB, WSUS and vendor provided tools and utilities.

Automation and scripting with Powershell, Bash.

SSL certificate and Domain Management for public and internal servers and services.

Desktop/Laptop hardware procurement, administration and support – Apple, Dell, Lenovo, HP.

Provided Tier 1, 2, 3 and escalation support with Global Operations and our desktop support team.

Administration and support for our overseas offices, teams and departments – North America, Japan, UK, GER and South America. Office network setup, hardware, RODC, Server support and Print management.

Senior Systems Engineer - NP Information Systems - Kent, WA - Aug 2005 – Nov 2012

NP Information Systems is an IT consulting company that provides systems, network and telephony solutions and support for a wide range of clientele. I was a Senior Engineer working as an active administrator for a subset of clients exclusively. I also provided consulting, project management, estimating, budgeting and Tier 3 escalation support on new and migration/transition projects as needed.

Designed and implemented multisite networks – Cisco, Watchguard Sonicwall network security, BO VPN’s, VOIP, SSL Gateways and interface portals for remote user access solutions. Procured hardware and coordinated circuits for data and telephony connections.

Consolidated and virtualized entire networks using VMWare ESX/ESXi and Microsoft Hyper-V leveraging the cost/benefit and ROI virtualization brings.

Configured SAN/NAS/Server storage for virtualization and backup solutions using EMC, Dell, HP and several brands of disk and tape devices.

Extremely familiar with MS server products - Active Directory, DNS/DHCP, NPS, IAS, RADIUS, RRAS, Terminal and RDP solutions, Group Policies, SSL Certs, Printers, FAX, WSUS.

Performed domain, forest migrations and upgrades for Windows Server 2k3/2k8/2012 and SBS.

In depth experience installing, configuring and managing Exchange on-prem and Office365.

Installed and configured email security and filtering providers, cloud and on premise – MxLogic, Symantec Mail Security and GFI mail products.

Experienced with LAN/WAN networking, Cisco ASA, Sonicwall and Watchguard firewalls, Adtran/Blue Socket wireless solutions, Cisco/HP/Linksys/DELL, switches, routers.

Designed and administered backup and DR solutions using VMware, Veeam, Veritas, Symantec Backup Exec, Acronis and CA ARCserve.

*EMPLOYEE OF THE YEAR 2010/2012*

Network Support Analyst – Microsoft

I worked on the internal networking support team at Microsoft effectively configuring and troubleshooting corporate and campus labs wired and wireless. I was a key support team member and worked exclusively with the Dev Team on Beta builds for the Smart Card pilot program

Linux Support Analyst – Boeing

Support Analyst providing 2nd level and escalation support for 1st level analysts. Products and technologies supported: Unix/Mainframe OS software/hardware compatibility issues, Application Support, Networking - DHCP/DNS, PPTP, L2TP, IPSEC, RAS, VPN, IAS/Radius support, Multi-platform Printing Support.

Training and Professional Development

Certifications

MCSE, MCSA, MCP, CCNA, WSCP, A+

VMware Training

VCP Certification training vCenter, vSphere, ESX/ESXi

Microsoft Corporate and Certification Training

Windows Server Administration, Networking – NPS, RADIUS, RRAS/VPN, DNS, DHCP, PPTP/L2TP, IPSEC, Kerberos/NTLM, ISA Firewall/Proxy, RIS, MSE, Smart Cards, and all tools necessary for supplying outstanding service and support.

Bellevue College

Computer Science Studies, Linux Server Administration

Green River Community College

AA General Studies, Network Engineering

Spokance Community College

AA General Studies

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