Service Representative Customer

MOHAMED AMINE CHERNI

Customer service representative

[ ********************@*****.*** Tunis, Tunisia Ó +216-**-***-***

linkedin.com/in/chernimohamedamine/

ABOUT ME

Passionate about customer engagement and

problem-solving, I excel in providing

seamless support and technical solutions

while ensuring a top-tier client experience.

TECHNOLOGIES

Software proficiency: Java, Python,

Ticketron, TCS, Zendesk, Microsoft team;

Frameworks: Laravel;

Data base: MySQL;

Outils: MS office, Photoshop, Lightroom, ;

SKILLS

Email and Ticketing Management

• Handle customer inquiries efficiently

through professional email and ticketing

systems.

Compliance and Data Security

• Adhere to GDPR, CCPA, and company

data protection policies to ensure secure

handling of customer information.

Problem solving

• Quickly identify issues and establish

solutions.

Multitasking

• Manage multiple customer interactions

efficiently.

• Prioritize urgent requests while

maintaining quality

LANGUES

• Arabic – Native

• English – C1

• French – C1

PROFESSIONAL EXPERIENCES

Outsourcia Customer Service Representative

Oct 2024 - January 2025 Charguia 2,Tunis

• Diagnosed and resolved technical issues/bugs.

• Assisted teammates in troubleshooting issues and enhancing their technical expertise.

• Collaborated with colleagues to navigated and resolved complex customer interactions.

• Mentored teammates on effective escalation practice. Ticketron Kelio

Transcom Customer Service Representative

Aug 2023 – Aug 2024 LAC 3,Tunis

• forwarded escalated customer issues to relevant B2B partners for resolution.

• Diagnosed and resoled technical issues/bugs.

• Ensured minimal disruption to the client’s operations.

• Addressed and resolved delivery issues.

• Coordinated with customers to ensure timely and accurate order fulfillment. Ticketron Google Forms Slack

Teleperformance Content moderator

Aug 2023 - – Aug 2024 LAC 3,Tunis

• Moderated user-generated content, ensuring compliance with community guidelines and policies

• identified trends and patterns in content violations, providing feedback to improve moderation processes.

TCS CRM Zendesk Microsoft Teams

Smartline End of study project

Aug 2021 - – Oct 2021 Kef, Kef

• Developed a website/application allowing players to easily connect to game servers, access their locations, and find all necessary information. . Laravel PHP my admin MySQL Wamp Server Java script EDUCATION

IT Technician in Applied Management Computing.

The Maghreb Institute of Economic Sciences and Technology (IMSET).

2019 – 2021 AV Leopold, Sousse

PASSIONS

Sports/e-sports Tech innovation Psychology

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