Inventory Control Customer Service

Wesley Murray

**** ***** **. # *** ******* Tx ***75

Cell# 832-***-****

EMAIL: **************@*****.***

SUMMARY OF QUALIFICATIONS

• 10+ years of experience in logistics functions including production planning, inventory Control, customer service, material handling, transportation and distribution

• Skilled in preparing reports and correspondence

•Excellent communication, customer satisfaction, documentation, multi-tasking, client account management, SAP system knowledge and Forklift Certified

PROFESSIONAL WORK EXPERIENCE

Conn's Home Plus Distribution Center June 2021-October 2024

Team Lead for the Uncrated and Delivery department

Support by assisting with leading the department in receiving inventory control, storage and shipping of finished goods, accessories, and service parts to accomplish daily goals and objectives

Maintain a high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction

Responsible for timely and accurate completion of daily transaction reports utilizing the ERP system

Handle and coordinate cross dock transfers and RMA returns

Monitor and maintain scrap budget through excel metric reports

Unload cargo using forklift

Schedule vendors rework projects

Shipment auditing

Inventory cycle counts

Process factory transfers

Follow and enforce all safety requirements and company policies

Build crates and package shipments

Maintain a clean, organized, and safe warehouse environment

Identify opportunities for process improvements and implement best practices to enhance warehouse efficiency

Capstone Logistics,Baytown,Tx January 2021-May-2021

•Receiving material handler

•Forklift operator

•Pallet Jack operatot

•RFI scanner operator

DHL Supply Chain Logistics, Houston, TX July 2007 – December 2020 Inventory Control Coordinator

•Forklift Operator

•Material Handler

•Export Crating

•Air/Ocean crate packing/building

•Overpacking

•Cap and banding

•Container loading

•Export documents packing list /commercial invoice

•Consignee Marking stencils

• Manages logistics operations with a team of 5 + individuals to ensure efficient and accurate order selecting, reworks, verification and delivery of shipments.

• Coordinate and manage day-to-day operations

• Coordinate and manage vendor rework and screening projects including but not limited to (relabeling, serializing, and barcoding)

• Maintain accurate vendor inventory in assigned work areas.

• Provides daily operational support to internal customers and procurement specialists shipments by proactively monitoring carrier performance.

• Deal directly with customers by telephone, electronically or face to face.

• Organize workflow to meet customer timeframes.

• Direct requests and unresolved issues to the designated resources.

• Record details of actions taken and follow up on customer interactions

• Follows existing processes and systems in view of efficient operation, and continually recommends improvements.

• Trained associates program, operate and maintain equipment.

• Ship and receive freight, pick and pull stock via forklift (stand-up, sit-down, and pallet jack, carts.

• Resolve common issues or discrepancies that may arise

• Schedule delivery of goods in coordination with the logistics department

• Wrap, box, and label products for easy access and identification

• Proficient in Microsoft Office (Word, Excel, Power Point), Microsoft Outlook Coordinated and monitored activities of associates assigned to area in order to ensure desired results.

• Created and modified programs using company-standard software applications, and navigated the equipment system software.

• Recommended process improvements to management and upon approval.

• Handled the implementation and updated related documentation.

• Ensured strict compliance with company policies, safety guidelines, quality system procedures and housekeeping standards.

• Set-up, operate equipment and troubleshoot technical problems.

• Test and inspect products during the vendor screening process.

• Prepared and updated documentation as required by the scope of the job.

• Coordinate various project with other departments.

• Load, unload, move, stock, and stage products and materials using a forklift, clamp truck, or other power equipment 90% of specified shift

• Pull and prepare product for shipment ensuring the exact number and types of product is loaded

• Keep appropriate records and reports for inventory accuracy.

• Verify load accuracy; check the load count, stability, and product damage, Report variances as necessary.

• Changes equipment battery or LP tank and monitors power source as necessary.

• Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion.

•Education

M.B Smiley High School, Houston, TX 1996

Proficiencies in the Highjump WMS, SAP microsoft applications

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