Customer Service Care Assistant
Resume:
RoShaunda Howard
Management Professional
Memphis, TN 38127
************@*****.***
An accomplished, results-driven Management professional with 20+ years of experience in office experience and restaurant management, recruitment, training ; development, coaching and mentoring with an extensive background in customer service; also caregiver and support staff for mentally challenged individuals, looking to combine my educational skills with my extensive management experience to advance my career in the field of Healthcare or other manaPosition. Expertise in improving business operations and employee progression. Ability to create buy-in and promote a healthy, positive work environment by investing time and effort into training and development, as well as implementing smart hiring decisions. Energetic and enthusiastic self-starter ready to take on new challenges.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
Affinity Care Group - Memphis, TN
June 2023 to Present
My duties incproviding support to individuals with disabilities, empowering them to lead self-directed lives, and providing them with opportunities to develop/ maintain skills that enhance the quality of their lives. My mission is to ensure that supported persons are happy, healthy and safe in an environment where they can enjoy life to the fullest extent possible. Clinical Supervisor
AT HOME CARE INC - Indianola, MS
April 2022 to May 2023
Client intake/admissions, referrals and discharges. Compliance verification, Data/Census reports. Communicate organizational needs, oversee employees' performances, provide guidance, support, and help when needed and also manage the reciprocal relationship between staff and our organization so that each is worker and client are successful. I also ensure quality client care. I protect the welfare of the client and ensure the integrity of clinical services and needs are being met on a daily basis and timely manner, manage schedules, cook, clean and assist with activities of daily living when workers aren’t available. PCA Personal Care Assistant
Helping Hands Care - Greenville, MS
February 2022 to April 2022
Provide care and safety services to clients assisting with activities of daily living Assist disabled individuals with hygiene and grooming habits, meal preparations and cleaning Maintain positive relationships with clients and their families Run errands, pay bills, check mail, remove trash, laundry Cargiver
Senior Buddies - San Antonio, TX
December 2021 to January 2022
Provide care and safety services to clients assisting with activities of daily living Assist disabled individuals with hygiene and grooming habits, meal preparations and cleaning Maintain positive relationships with clients and their families PCA Personal Care Assistant
AT HOME CARE INC - Port Gibson, MS
July 2021 to December 2021
Provide care and safety services to clients assisting with activities of daily living Assist disabled individuals with hygiene and grooming habits, meal preparations and cleaning Maintain positive relationships with clients and their families PCA Personal Care Assistant
Quality Healthcare, Inc. - Flowood, MS
February 2020 to March 2021
Provide care and safety services to clients assisting with activities of daily living Assist disabled individuals with hygiene and grooming habits, meal preparations and cleaning Maintain positive relationships with clients and their families Personal Care Assistant (PCA)
Oxford HealthCare - Natchez, MS
August 2017 to February 2020
Provide care and safety services to clients assisting with activities of daily living Assist disabled individuals with hygiene and grooming habits, meal preparations, important errands, housework and medical administration
Maintain positive relationships with clients and their families Restaurant Manager
CJ's Restaurant - Lorman, MS
September 2006 to July 2017
39096)
Responsibilities:
Manage the preparation and quality of foods being served to the community Operate and train employees with working knowledge of the POS cash register system and FDA food safety regulations
Manage the inventory of food, utensils, and beverage products Create, organize, and prioritize catering jobs
Increase business productivity and sales by spearheading fundraising events Serve as liaison for vendors and consumers' concerns Manage the safety and sanitation procedures of the interior and exterior of the restaurant Manage payroll and bookkeeping records, establish work schedules Receptionist/Administrative Assistant
S & S Professional Services - Houston, TX
June 2003 to August 2006
Entered data for reports, interview schedules, weekend activities, documented employee attendance and payroll
Received and placed calls relative to the operations of the company Prepared travel documents for trips and off-campus job fair events Administered potential employee tests
Typed all correspondences and documents related to the job Answered the multi-line telephone
Meet and greet clients and visitors
Typed, stored and imported professional resumes
Copied, filed and scanned information related to client resumes Education
Associate in Phlebotomy
Vicksburg, MS
June 2020 to June 2020
Bachelor's in Social Work
Alcorn State University - Lorman, MS
May 2010
Skills
• Phone etiquette (10+ years)
• Cash Handling (10+ years)
• Computer Software- Excel, Word Processing, Microsoft Word, Microsoft Office, (10+ years)
• PCA caring for the elderly and disabled individuals (2 years)
• Home Health
• Administrative Support (10+ years)
• Interviewing (10+ years)
• Food safety (10+ years)
• Management (10+ years)
• Training & Development (10+ years)
• Bookkeeping (10+ years)
• Office Experience (6 years)
• Customer Service Skills (10+ years)
• Restaurant Management
• Home Care
• Caregiving
• Patient Care
• Laundry
• Payroll
• Social Work
• Front desk
• Customer service
• Phlebotomy
• Medical Office Experience
• Clerical experience
• Cashiering
Certifications and Licenses
CPR & First Aid
June 2023 to July 2025
driver's license
AED Certification
BLS Certification
medication administration certified
June 2023 to June 2026
Additional Information
PCA certified, medication administration certified
Contact this candidate