Scrum Master Project Manager

**** **** ***** ****, **** ORANGE, FLORIDA, ***** •

************@*****.*** • +1-954-***-****

YVONNE CHARLES, PMP, SSM, CSM

Sr. Scrum Master/Project Manager

PROFESSIONAL SUMMARY

Results-oriented Agile Scrum Master with extensive experience in guiding Agile teams through the complexities of project delivery. Expert in AI conducting essential Agile methodologies including Scrum ceremonies. Coaching teams and navigating through obstacles to maintain project momentum and timely deliverables. Proven ability to enhance operational efficiency and meet stringent quality standards, while mentoring teams to embrace continuous improvement and self-organization. EMPLOYMENT HISTORY

SCRUM MASTER Jan 2023 - Dec 2024

Tech Corp

• Led cross-functional teams in the successful delivery of complex Artificial intelligence projects, ensuring adherence to Agile principles and methodologies.

• Facilitated daily stand-ups, PI planning, and retrospectives to drive continuous improvement and team collaboration.

• Managed project timelines, budgets, and resources to ensure on-time and within-budget delivery.

• Identified and mitigated risks, ensuring project objectives were met and stakeholder expectations were exceeded.

• Coached and mentored team members on ART Agile best practices, fostering a culture of continuous learning and improvement. Established robust risk management protocols and mitigation strategies, directly contributing to consistent project success and client satisfaction

PROJECT MANAGER/SCRUM MASTER Jun 2020 - Dec 2022

NewTech Horizon

• Utilized Jira and other project management tools to track progress, manage backlogs, and report on key metrics.

• Collaborated with product owners to prioritize and refine the product backlog, ensuring alignment with business goals and customer needs.

• Implemented process improvements that increased team efficiency and productivity by 20%.

• Successfully managed multiple projects simultaneously, demonstrating strong organizational and multitasking skills.

• Implemented Agile training programs for new team members, ensuring a smooth onboarding process and rapid integration into the team.

SCRUM MASTER INTERN Jan 2021 - Dec 2021

Bagritz Kids World

LEAD CRDH Oct 2022 - Present

Aspen Dental

• Leveraged strong interpersonal skills developed to effectively communicate and collaborate with diverse teams and Doctors.

• Applied meticulous attention to detail and organizational skills from dental practice to manage project backlogs, prioritize tasks, and ensure timely delivery of project milestones. EDUCATION

BACHELOR OF SCIENCE - HEALTH SCIENCE Jan 2008 - Jan 2010 Nova Southeastern University

Implemented agile practices in events, improving efficiency and participant feedback. Streamlined sprint planning processes and enhanced team velocity through effective backlog management and impediment removal

Analyzed sprint metrics and team performance indicators to optimize workflow efficiency and delivery predictability Coached team members in agile methodologies while facilitating conflict resolution and promoting a culture of transparent communication

Led sprint retrospectives and implemented data-driven improvements to enhance team velocity and delivery predictability across agile ceremonies.

ASSOCIATES OF SCIENCE - DENTAL HYGIENE Jan 2005 - Jan 2007 Miami Dade College

CERTIFICATIONS

AGILE SAFE 6.0 SCRUM MASTER (SSM) Nov 2024

Scaled Agile

PROJECT MANAGER PROFESSIONAL (PMP) Jan 2025

Project Management Institute

CERTIFIED SCRUM MASTER (CSM) 2020

Scrum Alliance

AI FUNDAMENTALS (AI) 2024

Coursera

SKILLS

Scrum Framework, Agile, Kanban, Lean, Waterfall, XP, Git, Jira, Webpack, CSS, HTML, Project Management, Team Leadership, Risk Management, Stakeholder Management, Deliverables, Iteration, Velocity, Capacity,

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