Information Security Customer Service

SYDNEY HANSON

Evans, GA ***** United States

218-***-**** - *************@*****.*** - WWW: linkedin.com/in/sydneyghanson

EDUCATION

Expected in 05/2026 Bachelor of Science: Cybersecurity University of Tampa - Tampa, FL

• 3.72 GPA

• Dean's List: Fall 2022, Spring 2024

Relevant Coursework: Management Information Systems, Network and Cloud Infrastructure, Information Security Principles, Information Security Standards, Risk Management and Compliance, Network Security

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12/2024 Study Abroad

Florence University of The Arts - Florence, Italy

PROFESSIONAL EXPERIENCE

06/2024 to 08/2024 Project Data Intern

IMA Healthcare – Fargo, ND

Contributed to the completion of a data migration project by planning and executing data transfer processes between systems.

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• Transferred and protected 27,000 patient files from Centricity to Epic. Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.

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08/2023 to 06/2024 Hostess

J. Alexander's Restaurant – Tampa, FL

• Answered customer questions about hours, seating, and menu information. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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10/2021 to 05/2023 Certified Nursing Assistant

Homecare Companions – Grand Forks, ND

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

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• Assisted patients with daily living activities for enhanced comfort and wellbeing.

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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06/2020 to 07/2021 Lifeguard

Grand Forks Country Club – Grand Forks, ND

Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

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• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules. Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.

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• Taught swim instruction to students varying in ages and skill levels.

SKILLS

Customer service

Collaboration

Time Management

Multitasking

Communication

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