Customer Service Call Center

David K Haynes

**** **** ***., *. *. Box ** - Kingmont, WV 26578

Phone: 304-***-**** email ****************@*****.***

Skills Summary

Food Service Manager

Overseeing all daily operations, BOH, FOH, policies and procedures.

Delivered excellent customer service.

Hired, trained, coached team members, payroll.

Managed all the BOH sales operations.

Call Center

Outstanding performance in both inbound and outbound call centers.

Exceeded customer conversion and/or sales quota's consistently.

Established new sales records for highly aggressive fundraising campaign.

Established and managed a new shift.

Responsible for operating dialing system

Sales Management

Established a No Negativity work zone through moral building exercises.

Provided healthy competitions for cash and/or prize incentives.

Responsible for a team of up to 50 telemarketing agents.

Provides one on one coaching routinely.

Direct Sales

Utilized leads to create new customers.

Performed in home product demonstrations.

Awarded for outstanding salesmanship.

Recognition & Awards

Work Keys Career Readiness Certificate Gold Level 2011

Numerous Supervisors of the Month Awards for 2008 & 2009

Employee of the Year 2006, Sears Home Improvement Products

Eight Time "Top 10" Agent Award Winner, Sears Home Improvement Products

Numerous Dealer of the Month Awards, Allanco, Inc.

ServSafe Certified 2017

Manager Food Handler Certified 2017

Top WV District Restaurant 2016

Winner of six number one restaurant awards 2016

Relevant Work History

Ttec Corp 01/23 to 10/24 customer service representative

KBP Foods a.k.a. KFC 03/19 to 11/22 Managing Partner

Primary Aim LLC a.k.a. Wendy’s 10/18 02/19 Assisted Manager

Aarsand Management/ Taco bell 08/13 to 04/17

Sears Home Improvement Products 08/08 to 7/11 Supervisor

Sears Home Improvement Products 06/06 to 08/08 Telemarketer/Supervisor in Training

C.O.P.S. 04/06 to 09/07 Telemarketer/Floor Manager

Allanco, INC. 02/96 to 01/98 Sales Manager

Education

University of Phoenix, Axia College

Associates Degree Business Management, GPA 3.19,

Bachelor Degree Business Marketing, GPA 3.09, currently enrolled.

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