Customer Service Front Desk

Rochal Sandoval

Denver, CO 720-***-**** ******************@*****.***

Profile

Detail-oriented professional with experience in medical administration and hospitality. Skilled in- patient scheduling, records management, and front desk operations. Adept at providing excellent customer service, maintaining confidentiality, and handling fast-paced tasks with professionalism. Experience

TRAINEE AND BARISTA CHANGE PLEASE COFFEE JAN 2025 – PRESENT

· Engaged in comprehensive barista training that included learning all about espresso machines and grinders, how to pull an espresso shot, milk texturing and pouring, and latte art.

· Developed customer service and production skills through working shifts at the Change Please Cafe and Training Center and their Pop-Up location in the Fitzsimons Building. CARE GIVER VARIOUS COMPANIES MAY 2013 – MAY 2015

· Coordinated and scheduled medical appointments, treatments, and follow-ups, ensuring seamless communication between clients, doctors, and healthcare providers.

· Assisted with daily living activities, including light housekeeping, meal preparation, and laundry, to support a safe and comfortable home environment for clients. OFFICE MANAGER DR. TONG’S ENDOCRINOLOGY JUNE 2007 – NOV 2013

· Oversaw front desk operations, including patient rooming, vital sign collection, temperature checks, venipuncture, and lab processing, ensuring efficient patient flow and high-quality care.

· Managed administrative tasks such as scheduling, obtaining prior authorizations, and coordinating prescription refills, maintaining seamless communication between patients, providers, and insurance companies.

Education and Training

Barista Training Program Graduate Jan 2025 Change Please Coffee, Aurora CO Medical Assistant Diploma June 2013 Everest College, Thornton CO High School Diploma Apr 2011 P.S.1 Charter School, Denver CO