Systems Administrator Desktop Support

Solomon Moses

Phone: 240-***-****

E-mail: *******@*****.***

(Active DoD Secret Clearance)

OBJECTIVE

To leverage 18+ years of experience in systems administration and IT infrastructure to enhance operational efficiency and security in a senior systems administrator role.

PROFESSIONAL SUMMARY

Multi-certified Systems Administrator with over 18 years of experience managing server infrastructures and data-center operations across Linux, Windows, and Mac OS X platforms. Proficient in planning, installing, configuring, and optimizing IT infrastructures to achieve high availability and performance. Expertise in managing Active Directory, applying Group Policy Objects, and ensuring compliance with DoD and Army information assurance policies. Strong problem-solving skills with a focus on security, network management, user support, and VIP support.

CERTIFICATIONS & TRAINING & Education

- Microsoft Certified Professional

- Microsoft Azure Administrator 104

- CompTIA Security+

- Windows 10 MIGRATION

- Standard Procurement Systems (SPS) Web System Admin

- Sri Krishnadevaraya University, Ananthapuramu India

- MS Office 2016 & 0365 (Army)

- Windows 2003-2008 R2, 2012, 2019

PROFESSIONAL EXPERIENCE

Windows Desktop Support T3

DOD-DMDC/Peraton 2022 – Present

- Provided VIP support to high-level government officials and executives, ensuring seamless operation of IT services.

- Executed rigorous testing protocols on various hardware components, ensuring compliance with all specified requirements and performance benchmarks.

- Supported DBIDS and RAPIDS programs for the Department of Defense, configuring software packages and ensuring high system availability.

- Maintained and troubleshot network security, firewall policies, and access control lists (ACLs).

Windows Administrator T3

Mission and Installation Contracting Command - US ARMY Belvoir VA October 2012 – 2022

- Provided VIP support to senior military personnel and command staff, ensuring rapid resolution of IT issues.

- Supported Enterprise Lifecycle Management (ELM) Program and ensured hardware compliance with security policies.

- Provided desktop and application support to over 1000+ internal users, troubleshooting technical issues through Remedy, TEAMS, and email support.

Lead Desktop / Windows Admin

(FERC.gov) Washington DC May 2012 – Oct 2012

- Provided VIP IT support to senior executives and leadership, ensuring a high level of service and minimal downtime.

- Developed and maintained documentation related to the installation, administration, and maintenance of Exchange environments and SharePoint.

- Performed system modeling, simulation, and analysis to provide appropriate software solutions.

SKILLS

- VIP Support and Executive IT Assistance

- Windows Server Administration (2003-2019)

- Active Directory & Group Policy Management

- Cloud Computing (AWS, Azure)

- Cybersecurity & Compliance (DISA STIGs, Security Audits)

- ITIL Best Practices & Change Management

- Networking (Firewall Management, VPN Configuration)

- Desktop and End-User Support

- Virtualization (VMware, Hyper-V)

- Application Packaging and Deployment

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