Customer Service Team Member

HANNAH DEBOIS

Chicago, IL ***** 616-***-**** *******@***.***

SUMMARY

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. SKILLS

Customer Service

Guest Engagement

Food Preparation

Cleaning and sanitizing

Multitasking

Team Supervision

Communication

Customer Assistance

EXPERIENCE

05/2024 to Current Hostess

Shore Club Chicago Chicago, IL

Demonstrated strong interpersonal skills when interacting with customers.

Verified reservations and wait times with customers. Greeted guests warmly upon arrival, seating them promptly. Provided menus to customers and answered questions regarding menu items.

Managed the waiting list, ensuring that all parties were seated in a timely manner.

Created an enjoyable atmosphere by engaging in friendly conversation with guests.

09/2022 to Current Shift Leader

Tropical Smoothie Cafe Chicago, IL

Monitored employee performance and provided feedback for improvement.

Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Resolved customer complaints promptly and professionally. Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Provided exceptional customer service and maintained a positive attitude throughout the shift.

01/2020 to 07/2023 Team Member /Restaurant Shift Lead Tropical Smoothie Café Grandville, MI

Contributed to team success by completing jobs quickly and accurately

Maintained productive, efficient approach to all tasks, assisted servers with delivering food, and retrieving items for guests Established a welcoming atmosphere

Answered questions about policies and addressed customer concerns Restocked workstations with supplies and fresh selections to decrease wait time

Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

07/2019 to 09/2019 Team Member • Cashier / Team Member Chick – Fil – A Byron Center, MI

Contributed to team success by completing jobs quickly and accurately

Maintained productive, efficient approach to all tasks, assisted servers with delivering food, and retrieving items for guests Established a welcoming atmosphere

Answered questions about policies and addressed customer concerns Restocked workstations with supplies and fresh selections to decrease wait time

Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.

EDUCATION AND TRAINING

Expected in 05/2025 Bachelor of Science: Forensic Science Loyola University Chicago Chicago

Trustee Scholarship Recipient

Related Coursework in Pattern Evidence and Forensic Biology 05/2021 High School Diploma

Byron Center High School Byron Center, MI

2018,2019,2020,2021 - Honor Roll

3.7 GPA

Graduated cum laude

Captain of Varsity Swim Team

Softball and Swim team member

REFERENCES

Available upon request.

Contact this candidate