Process Assistant Lead Fulfillment
Resume:
DESIREE CECIL
North Las Vegas, NV *****
*************@*****.***
Work Experience
Lead Fulfillment Process Assistant Tier 3
Amazon.com Services LLC-Henderson, NV
April 2023 to July 2024
• Lead Fulfillment Outbound Fluid Load Process Assistant
• Manual palletize Process Assistant - Lead teams from 8 to 35 associates at a time. Practiced safety and working alongside associates working that are building walls inside the trailers, filling pallets, operate robotic arms.
MP Lead Fulfillment Process Assistant
Amazon.com warehouse (LAS1)-Henderson, NV
November 2023 to May 2024
• Lead a team of 4 to 16 associates
• Worked on palletizing product and preparing to have them load onto the dock.
• Worked on safety audits to ensure employee safety throughout the warehouse
• Worked with business metrics and data
• Computer programs such as ( Excell, Word, Dock Flow, Slack, PowerPoint)
• Robotics
Seasonal Process Assistant
Amazon.com Services LLC-Henderson, NV
January 2023 to April 2023
• Lead Fullfilment Seasonal Process Assistant - Trained on becoming a Leader for Outbound Fluid Load by practicing safety measures and working alongside the associates inside the trailers, Developed stronger communication skills for a better relationship with the associates which makes for customer success Fulfillment Associate
Amazon.com Services LLC-Henderson, NV
April 2022 to December 2022
• IOL or (Inventory in Odd Locations)Associate - Work with Quilty to ensure that any delayed or lost inventory is found and accounted for. Worked on computer programs such as Microsoft word, Excell, Chime and Slack.
• Ambassador for IOL Associate - Trained associate how to locate lost inventory and how to process it, building them up for success, an important role needed on order to become a Process Assistant Fulfillment Associate
Amazon.com Services LLC-Henderson, NV
April 2022 to April 2022
• ISS(Hazordous Waist Control) Associate - Solves issues with packaging discovering certain info needed on order for the packages to be shipped out. I.E: destination and inventory quantity issues. Also works with damaged products, developed a power point with instruction on how to properly process damaged items for problem solvers to learn as a project to help eliminate cost and labor issues. Worked on more critical issues with shipping by working with the central control center located in Buckeye AZ. By answering question and requesting info globally on more detailed problems made by using the Trouble Tickets SIM. Fulfillment Associate
Amazon.com Services LLC-Henderson, NV
July 2020 to April 2022
• RPND Decant
• RPND Prep
• RPND Sort Associate
• RPND Problem solver
• Ambassador for Decant Problem Solver - Worked on counting and packing inventory on order for it to be shipped to different locations. Trained new problem solvers on processing damaged inventory as well as solving other shipping issues, won a "Blast Off Associate Award" 7 weeks in a row for going above and beyond on by doing more than what was required for my job title without being asked to do so. Trained in various departments through our the warehouse
Assistant cleaner
Orcine's home maid services-Las Vegas, NV
November 2016 to July 2020
• Dusted
• Swept
• Mopped
• Cleaned showers, toilets, sinks, baseboards, grout, waxed tile
• Washed laundry
• Washed dishes
• Folded laundry
• Made beds
• Took out garbage
• Fed pets
• Cleaned window seals, windows, mirrors
• Vacuumed
• Shampooed carpets
• Clean warehouses
• Cleaned guest homes
• Cleaned 2 story homes
• Watered plants
• Sanitized
Self-Checkout Cashier
Walmart Supercenter Store #5981-Phoenix, AZ
July 2013 to November 2016
• Self checkout cashier - supervised 4 to 8 self scanning registers, stocked bags, sanitized register, faced items on shelves, organized go backs to be restocked every hour to ensure cold items did not become unsellable
Cashier
Walmart Supercenter #5981-Phoenix, AZ
July 2013 to November 2016
• Cashier - Counted drawers at the beginning and end of shift, collected credit card applications, and coupons, competed credit card sales, interacted with customers received feedback on the surveys completed on Walmart experiences
Customer Service Representative
Walmart Supercenter #5981-Phoenix, AZ
July 2013 to November 2016
• Customer service representative - Translator for many departments in the store assisting Spanish speaking customers find find desired purchases
Overnight team shift leader
Jack in the Box-Tempe, AZ
August 2010 to July 2013
• Team lead - ran a shift of 2 to 8 associates
• Shift manager - responsible for making schedules for the overnight crew
• Graveyard cashier - handled lobby and driver thru registers, dealt with customers, and cooked, and sanitization
Mother
N/A-Phoenix, AZ
March 2009 to February 2010
Gave birth to my daughter March 29, 2009 and did not start working again till February of 2010. Cashier/Customer Service
Spirit Haloween superstore-Phoenix, AZ
September 2008 to November 2008
• Cashier -worked with cash registers, counted drawers before and after shift, donation requests for children's hospital, collected credit/debit receipts, exchanges, returns
• Customer service representative
• Store Greeter
• Costume model- chose various costumes to wear around the store to model ideas to customers Cashier/Sales Associate
Super Star Car Wash-Phoenix, AZ
July 2007 to November 2008
Customer service rep. Cashier, and Up Sale Associate for Car Wash Packages Education
High school diploma
Cactus High School - Phoenix, AZ
August 2007 to May 2008
Skills
• Microsoft Office (Outlook, Excel, Word)
• Inventory Management
• Training
• Logistics
• Process
optimization
• Customer Service
• Physical retail
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SharePoint
• Microsoft Powerpoint
• Outside Sales
• Inside Sales
• Build a team from scratch
• Take over a
previously established team
• Manage technical talent
• Manage a functionally diverse team
• Employee
Relations
• Performance Management
• Learning and Development
• Middle-tier development
• Back-end
development
• Data modeling or statistics
• Software languages
• Project Planning
• Project Scoping
• Program management
• Product management
• Lean Six Sigma
• Robotics
• Research
• Inventory Planning
• Supply Chain Management
• Sustainability
• Communications/PR/Marketing
• Employee Health
• Safety
• Bilingual speaker (10+ years)
Languages
• English - Fluent
• Spanish - Expert
Awards
Blast off associate
April 2022
Certifications and Licenses
Food Handler Certification
Six Sigma Certification
TDR trained certificate
June 2024 to June 2025
Pallet Jack Certification
July 2020 to July 2024
JAM trained certification
March 2024 to March 2025
Assessments
Work style: Professionalism — Proficient
July 2024
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
July 2024
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Associates event committee
October 2023 to July 2024
Helped plan events and decorated events for associates working in the warehouse
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