Software qa tester

Karen Morway-Adams

Weymouth, MA *****

****************@*****.*** Cell: 781-***-****

SUMMARY

Accomplished Software QA Engineer with more than 14 years of experience. Over 10 years of experience in financial applications. Ability to analyze information, review data, and identify the solution. Proficient in performing quality control processes and ensuring accurate results. History of researching and resolving client concerns and billing transactions. Takes pride in and possesses skills in team building relationships. Highly organized and detail-oriented with proven track record of efficiently prioritizing and handling multiple tasks. Excellent interpersonal, written, and verbal communication skills. Self-starter adept at streamlining office operations for productivity gains. Expertise in:

Customer Support and Client Services

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Analytical Skills

Research and implement solutions

Billing Processes

Enforcing regulations and Quality Control Processes

Research and identify discrepancies

Cross browser testing (Chrome, Edge, Firefox, Safari, IE)

Defect reporting

Mobile testing on multiple IOS and Android devices

PROFESSIONAL EXPERIENCE

ESG Global LTD, Norwell, MA March 2024 – January 2025

CLIENT APPLICATIONS ANALYST

Played a key role in providing accurate, efficient customer support and services to each of my clients. Ensured accurate processing of deregulated market transactions and/or billing of energy related charges within the Customer Information System.

Reviewed data, analyzed information, and resolved transaction discrepancies.

Interacted with Clients/Client Trading Partners and responded to inquiries with a resolution to their business needs or problems.

Advisor360, Weston, MA April 2019 – June 2023

QUALITY ASSURANCE SOFTWARE ENGINEER

Worked in a fast paced, deadline driven environment on multi-client projects. Redesigning of the Advisor faced Application; upgraded to Angular with updated modern look. Redesigned the client based applications; upgraded to AngularJS within the account aggregation and advisor feedback tool. Liaised with offshore teams for productive results.

Involved in the analysis of business requirements.

Created test cases based on user stories acceptance criteria.

Created test strategies and reviewed with the team.

Executed system integration tests and logged the deviation from the expected results.

Interacted closely with developers, business analysts, and project owners to provide them updated testing efforts and reports on a daily/weekly basis.

Participated in all requirement review meetings.

Checked the data flow through the front end to back end and used SQL queries to extract the data from the database and tested the communication of the data API’s through Swagger.

Conducted peer reviews for high-level test scenarios, test plans and test cases.

Karen Morway-Adams Page Two

****************@*****.*** Cell: 781-***-****

Commonwealth Financial Network, Waltham, MA July 2018 – April 2019

QUALITY ASSURANCE SOFTWARE ENGINEER

Ensured high quality of software and web applications.

Developed and maintained comprehensive manual test scrips

Participated in requirements analysis and design reviews

Developed and maintained test cases according to functional specification

Performed API, Black box and other various testing methodologies

Collaborated with cross-functional teams to identify, report, and troubleshoot issues

Computershare US, Canton, MA Feb 2014 – July 2018

QUALITY ASSURANCE SOFTWARE ENGINEER

Responsible for ensuring product adheres to product owner’s requirements using industry standards and best practices.

Maintained competency in all aspects of the software development lifecycle (SDLC).

Collaborated with peers on cross-functional teams, applying scrum in an agile environment to deliver high-quality solutions.

Developed, maintained, and executed test plans and test cases.

Coordinated and validated test plans and cases with developers and product owner to validate coverage specifications and risk coverage analysis.

Assisted the IVR team in testing as the need would arise.

CLEAN HARBORS ENVIRONMENTAL SERVICES, Norwell, MA Jan 2005 – Feb 2014

QUALITY ASSURANCE SOFTWARE ENGINEER (Dec 2009 – Feb 2014)

Participated on a scrum team responsible for researching, developing, and executing extensive test plans and cases to ensure the product adheres to the company’s compliance policies.

Strategized and prioritized with QA team members to ensure cross-functional testing is completed within the project timeline.

Collaborated with developers and business analysts to resolve any issues detected and support new functionality as introduced.

CLEAN HARBORS ENVIRONMENTAL SERVICES, Norwell, MA

CONTAINER ROLL-OFF COORDINATOR (June 2006 – Dec 2009)

Created, documented and screenshot system and user errors pertaining to the inspection software. Assisted developers to provide testing from the User Acceptance Testing (UAT) standpoint.

CLEAN HARBORS ENVIRONMENTAL SERVICES, Norwell, MA

VEHICLE MAINTENANCE ADMINISTRATOR (Jan 2005 – June 2006)

Responsible for daily input of internal repair orders, vendor invoices, and credit card payments into the maintenance system. Generated purchase orders in PeopleSoft and followed up on invoice discrepancies. Maintained vehicle files in accordance with the Department of Transportation regulations

Karen Morway-Adams Page Three

****************@*****.*** Cell: 781-***-****

EDUCATION

B.A., Business-Marketing

University of Massachusetts, Boston, MA

TECHNICAL SKILLS

Technologies: IVR (Interactive Voice Response)

Platforms/Packages: TFS (Team Foundation Server), Jira Software, TestRail, Confluence

SDLC: Agile/Scrum Development

Database: Microsoft SQL Server

Framework Tools: API testing on Swagger UI & Postman

Developer Tools: Chrome Dev Tools

Program: Jenkins – staging code for production deployment

Testing: Functional, regression, integration, white box, black box, smoke,

exploratory, investigative, negative, UAT

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