Data Analyst Quality Assurance

Curtis Smith, MBA, CTFL, CAPM

*** *** **** ***** ****, Spartanburg, SC 29302

Phone: 864-***-**** Email: ***********@*******.***

Professional Summary

High-level Software Business Analyst and Data Analyst with 15+ years of experience in software development, specializing in report creation, business analysis, and data analytics. Epic-certified healthcare data analyst with 8 years of experience leveraging advanced SQL skills and healthcare analytics expertise to drive strategic population health initiatives. Proficient in clinical and claims-based data analysis, value-based care metrics, and population health management. Adept at transforming complex datasets into actionable insights to improve quality of care and operational efficiency. Holder of an MBA, offering a blend of technical acumen and business strategy knowledge to support data-driven decision-making at all organizational levels.

Areas of Expertise

Healthcare Software Quality & Analytics

EPIC (Cogito, Clarity, Caboodle, Revenue Cycle, Slicer Dicer)

Agile Process / Scrum

Report Creation & Data Visualization

SQL Query Development

Business Analysis & Requirements Gathering

Data Mapping & Verification

Microsoft Office Suite (Excel Expert)

Relational Databases & Data Warehousing

Strategic Planning & Project Management

Communication & Stakeholder Engagement

Professional Experience

Spartanburg Regional Healthcare System Senior Systems Analyst / Data Analyst

2020 – Present

Collaborate with Physician Engagement and Care Management teams to provide data analysis and dashboards for various stakeholders, including executives.

Act as liaison between RHP EPIC users, directors, IT, and Enterprise Intelligence.

Utilize Power BI, Excel, and vendor tools for cost, usage, and trending analysis of Medicare and Medicare Advantage members.

EPIC Certified in Cogito, Clarity, Caboodle, Revenue Cycle, and Slicer Dicer.

Prisma Healthcare Clarity Report Writer

2018 – 2020

Developed complex reports and dashboards using Business Objects, Crystal Reports, and SQL Server Management Tool for EPIC EMR analytics.

Created SQL queries to extract, manipulate, and load data from source to conversion databases.

Earned EPIC certifications in Cogito, Clarity, Caboodle, Revenue Cycle, and Slicer Dicer.

Duke Energy HRIS Business and System Analyst

2016 – 2018

Created and maintained HR analytics reports using Business Objects, SSRS, and SQL for PeopleSoft applications.

Played a critical role in onboarding over 2,000 Piedmont Natural Gas employees during the merger.

Contributed to data warehouse development in a SCRUM environment.

Became a subject matter expert on web-enabling benefit transactions.

Security Finance Quality Assurance Analyst / Senior Product Analyst

2013 – 2016

Led quality assurance efforts for three product lines, ensuring software met business requirements.

Worked closely with product managers and project teams during the SDLC to deliver high-quality applications.

Designed use cases and test plans for accurate and efficient software testing.

American Credit Acceptance Quality Assurance Analyst

2012 – 2013

Served as team lead for prioritizing testing efforts with project management.

Conducted quality assurance for a multi-million-dollar loan origination system.

Created and executed comprehensive test plans for diverse product lines.

Follett Software Senior Data Analyst

2010 – 2012

Employed ETL techniques for data gathering and warehousing.

Improved quality assurance processes and verified customer data integrity.

Delivered user-friendly reporting interfaces for end users.

QS/1 Data Systems QA Technician / Product Analyst

2004 – 2010

Designed and executed test plans for functional, regression, and performance testing.

Led testing efforts across the SDLC, ensuring organized and efficient development processes.

Duke Energy Human Resource Specialist II

1995 – 2003

Wrote and optimized HR analytics reports, specializing in benefits and compensation.

Led testing and quality assurance for HR system integrations during a major merger.

Produced personalized benefit statements for over 20,000 employees.

Education

Master of Business Administration Webster University, St. Louis, MO

Bachelor of Science, Business Administration Henderson State University, Arkadelphia, AR

Certifications

SRHS Six Sigma Yellow and Green Belt

Certified Software Tester (CTFL) ISTQB & SQE

Certified Associate Project Manager (CAPM)

EPIC Certifications: Cogito, Clarity, Caboodle, Revenue Cycle, Slicer Dicer

Healthcare Leadership Certificate Program Duke University

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