Technical Support Warehouse

Jude Kafeero

+1-647-***-**** ************@*****.***

Oshawa, ON

Professional Summary

Highly motivated individual with a desire to take on new challenges. Strong work ethics, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Key skills:

Sales MS Office Troubleshoot Technical Support

Installation (Software/Hardware) Hardworking Teamwork Interpersonal skills

Organizational Skills

Employment Experience

Uganda Insurers Association Mar 2010 - Apr 2023

IT/Office Consultant

Developed data backup systems and disaster recovery contingencies.

Ensured that the network and Internet is up and always running.

Troubleshoot, serviced, maintained the company IT equipment, and provided technical support to the staff as needed.

Installed necessary updates to company’s software and hardware.

Moderated all official communication to the respective audiences.

Ensured recording and filing of official documents was completed accurately.

Ensured proper servicing & maintenance of the company motorcycle and its license & insurance were renewed timely.

Acted as the custodian of office keys and always ensured safety of the office property.

Recommended the emergency maintenance and repairs of office facilities.

Performed any other duties as assigned.

Fixx Mart Technologies Feb 2009 - Jan 2020

Sales Consultant

Organized sales visits.

Demonstrated/ presented products.

Established new business.

Maintained accurate records.

Attended trade exhibitions, conferences, and meetings.

Reviewed sales performance.

Negotiated contracts.

Volunteer Experience

Durham Pallet services Mar 2024 – Present

Repairer

Sorting and Repairing wooden pallets (Canadian type).

York Durham Heritage Railway Nov 2023 – Mar 2024

Volunteer Worker

Setting-up tables, chairs, loading & unloading equipment for various events.

Cleaning, setting-up and decorating tents.

Assisting in facility maintenance, basic cleaning, and trash removal.

Organizing and arranging items to be sold.

Welcoming and directing clients who visit for the first time.

Community Development Council Durham Jul 2023 - Nov 2023

Volunteer Worker

Processed, organized, and conducted inventory of various donated goods.

Followed directions from supervisors and completed tasks within an appropriate time frame.

Helped with prep, setup and breakdown of community and public events.

Certifications

Forklift License (Counterbalance), Durham Truck & Forklift Driving School Ltd. 2023

Multimedia, Greenbridge School of Open Technologies 2015

Education

Bachelor in Computer Science, Kampala International University 2009

CCNA (Cisco Networking), Kampala International University 2006

(Basics in Networking, Router & Routing, Switching and Intermediate routing and WAN Technologies)

Contact this candidate