Customer Service Assistant Manager

Summary

Hardworking Assistant manager and Outstanding supervisor with 5 years of experience leading with positive, constructive influences and ensuring a safe and productive work environment through strong organizational skills.

Drives store success with expert oversight of team activities and day-to-day operations. Focused on strengthening strategies to keep the business ready for any challenge. Skilled team player with a strong background in different environments and more than 5 years of experience in retail sales.

Flexible, dependable manager with significant experience planning and maintaining work schedules, managing employee relations, and collaborating with supervisors and subordinates to ensure effective customer service. Equipped with excellent leadership, problem-solving and planning abilities With 15 years of experience in teaching and coping with different people of different ages and cultures and doing administrative work in the faculty office.

Quick learner with good computer abilities.

A reliable leader focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow.

Experience

Assistant Manager

Pandora Jewelry • West Vancouver, BC

05/2019 - Present

Evaluated employee skills, built staff teams and executed performance reviews. Trained employees on store policies, sales techniques and new procedures. Optimizing with store manager to develop plans to maximize sales and drive consistent performance. Track KPIs and focus on increasing conversion.

Developed employee strengths to improve engagement and remain competitive. Attended weekly meetings, training sessions, and retreats to share best practices and receive feedback from other staff members

Created an analysis of customer retention, customer satisfaction, and financial performance Monitor and analyze sales metrics to identify areas for improvement. Motivate and provide staff training and tools to provide exceptional customer service Volunteer

Impact North Shore • North Vancouver, BC

06/2018 - 06/2019

- Help in setting up various training sessions for families.

- Leading in organizing educational and recreational events for mothers and children.

- Cooperation with people from different countries in setting up various events. professor

Azad University • Najaf Abad, Isfahan

09/2002 - 06/2017

- Teaching management and planning courses for 15 years to people of different ages and cultures.Exam and grading.

- Management of student groups in various events.

- Cooperation with the educational group to advance the goals of the university. planning, archiving and doing administrative work.

Mahsan Vafi

************@*****.*** / 778-***-**** / North Vancouver, BC Skills

Communication skills, Leadership, Time management, Microsoft word, Customer service, inventory report generation, Knowledge of increasing KPIs, Decision making in difficult times, performance Metrics & KPIs, staff Training and development, Ability to manage multiple priorities., Ability to work independently and in a team environment. Education

Master's degree in Educational Management and Planning Azade Khorasgan • Isfahan, Iran

03/2002

Languages

English, Persian

Certificates

Emergency First Aid

Hobbies

Fashion and Design

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