Technical Support General Cleaner

robert lee

Baltimore, MD *****

***************@*****.***

+1-443-***-****

Professional Summary

• Talented in managing people & systems, problem solving and technical skills

• Able to elicit confidence and build rapport

• Excellent verbal and written communication skills

• Enthusiastic, dependable, and self-motivated

Information Technology: Help Desk, Technical Support, Team Management, Active Directory, Computer Networking, Operating Systems

Authorized to work in the US for any employer

Work Experience

Apprentice

Hudak’s Insulation-Baltimore, MD

August 2023 to April 2024

• Proficient in following safety protocols and using common construction tools (tape measure, utility knife, saws, etc.).

• Ability to work effectively as part of a team and take direction from experienced installers.

• Physically fit and capable of lifting and maneuvering insulation materials.

• Possess good hand-eye coordination and attention to detail for accurate measurements and material cutting.

• Familiarity with different insulation types and their applications (batt, blown-in, spray foam, etc.). Manager

Burger King-Baltimore, MD

● Responsibilities:

Managed a team of employees

Ensured smooth operations

Achieved and exceeded sales targets consistently

Built and maintained positive relationships with clients

Strong communication and customer service skills Laundry Attendant

Cleanright-Baltimore, MD

● Responsibilities:

Maintained laundry equipment

Sorted and washed dirty linens

Folded clean linens

Strong organizational and time management skills

Proficient in Microsoft Office Suite

Excellent attention to detail and ability to work independently IT Helpdesk

Teirpoint-Baltimore, MD

● Responsibilities:

Provided technical support to customers

Resolved technical issues

Strong multitasking and problem-solving skills

Strong communication and customer service skills Education

High school diploma

Douglas County High School - Douglasville, GA

August 2006 to May 2010

High School Diploma

Douglas County High School

2010

Skills

• Software Troubleshooting

• IT Support

• Proficient in Microsoft Office Suite

• Microsoft Windows

• Active Directory

• Management

• Network Administration

• IT support

• Supervising experience

• Network Support

• Technical Support

• Strong leadership skills

• Leadership

• Help Desk

• Software troubleshooting

• Computer Operation

• Strong communication and customer service skills

• Ability to demonstrate professional phone etiquette and listening skills

• TCP/IP

• Inventory Control

• Operating Systems

• Construction

• Possess high stress tolerance and critical thinking skills

• Packaging

• Assembly

• Retail Sales

• Operating systems

• Team Management

• Strong multitasking and problem-solving skills

• Team management

• Excellent work ethic and adherence to work schedule

• Troubleshooting

• Desktop Support

• Computer Networking

• Citrix

• Technical support

• Machining

• Project Management

• Merchandising

• Customer service

• LAN

Certifications and Licenses

CompTIA Security+

CompTIA Network+

Pallet Jack Certification

Contact this candidate