Customer Support Service

Ruslan Rusakov

Tel: 657-***-**** • Email: ********@*****.*** • Location: Los Angeles, CA • LinkedIn

Summary of Qualifications

● +3 years of experience in customer support with proven problem-solving skills.

● Skilled in troubleshooting, repairing, and upgrading software, hardware, operating systems, and mobile devices.

● Proficient in data analytics and process optimization.

● Experience managing technical issues and conducting repairs in a computer service environment.

● Expertise in creating and managing Facebook advertising campaigns to drive ROI and engagement.

● Strong interpersonal and communication skills developed through hospitality roles in hotels and restaurants.

● Multilingual: Fluent in English, Russian, Polish, and Ukrainian. Technical Skills

● Operating Systems: Windows, Android, iOS, macOS, Linux

● Applications: Microsoft Excel, Microsoft Word

● Tools: Google Workspace

Education & Certifications

Bachelor’s Degree in Software Engineering

WSG University, Bydgoszcz, Poland June 2020

IBM Data Analyst Professional Certificate April 2023 Microsoft Azure Fundamentals Professional Certificate February 2023 Professional Experience

Operations Specialist

Evolution Vancouver, BC 2023 – 2024

● Delivered exceptional customer service, ensuring positive client experiences through effective communication.

● Managed secure storage facilities for equipment and playing cards, maintaining daily organization and documentation.

● Prepared gaming materials to optimize table operations, demonstrating strong attention to detail.

● Collaborated with team members to ensure smooth gameplay, contributing to a high-quality gaming environment.

Marketing Specialist

TELUS International Poland 2021 – 2022

● Improved client ROI by creating and managing marketing campaigns on Facebook and Instagram.

● Introduced and promoted the adoption of Facebook marketing tools.

● Delivered high-value recommendations for Facebook and Instagram advertising solutions.

● Provided coaching and consulting to clients, enhancing ad product performance.

● Built and maintained relationships with customers to foster long-term business growth. Computer Technician

Freelance Ukraine 2019 – 2021

● Diagnosed, troubleshot, and resolved IT issues for in-house applications and employee devices.

● Handled Level 1 and Level 2 service tickets efficiently, prioritizing based on severity.

● Installed and upgraded operating systems and applications.

● Resolved hardware, network, and internet connectivity issues, ensuring minimal downtime. Additional Experience

● Gained hospitality experience through roles in hotel operations and as a waiter, further developing communication and customer service skills.

Professional Development

● Member of Meta Pro Team for advanced advertising strategies: Meta Pro Team Info.

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