Customer Service Project Management
Resume:
Gordon Marcott, BCom
** ****** ******, *.*. Box *88, Trenton, NS B0K 1X0
********@**********.***
Professional Profile:
Food Handler Certification
Professional with strong customer service, accounting,payroll and IT experience.
Self-directed, dependable and punctual.
Committed to providing high level of accuracy and confidentiality.
Positive team player with proven communication skills.
Great work ethic who enjoys learning new objectives and tackling challenges.
Knowledgeable individual with extensive experience in providing efficient service using. computerized systems and a variety of company-specific software.
Education and Professional Development:
Project Management – NOBL
Sage 50 Accounting – NOBL
First Aid-WHMIS
Microsoft Certified System Engineer training – GP Technologies, Halifax, NS
Business Foundations – Accounting – Nova Scotia Community College, Stellarton, NS
Bachelor of Commerce, Major – Accounting – Saint Mary’s University, Halifax, NS
Work Experience:
NSHA New Glasgow, NS March 4, 2024- Present
Preparing and delivering food to the patients.
Manpower Halifax, NS November 9, 2023-Jan. 26/24
Larbourer
Setting up Solar Panels.
NSHA-Aberdeen New Glasgow, NS September 11/23- October 11/23
Store Clerk- Stores
Deliveries from warehouse to clinics and floors within the hospital
WDC Disability New Glasgow, NS March 1/23-June 2/23
Income tax Preparer/
Tracy B Cleaning New Glasgow, NS Nov 8/22-Dec, 22/22
Cleaner
Randstad (Michelin) Granton, NS Mar 14/22-May 18/22
Clothes Room
Sort clothing and clean floors
Atlantic Scaffolding Thorburn, NS Sept 30/21-Mar 11/22
Casual Labourer
HEXO Stellarton, NS Sept 23/19-Feb 25/22
Gordon Marcott Resume, Pg. 2
Production
Label product and prepare pharmaceutics for distribution
Cleaning of facilities: walls, floors, tables, washrooms and equipment, washing of rags
Robin Aikens CPA, CA Trenton, NS May7/18-May 31/19
Accounting Clerk
Programs used: CaseWare, Profile, Excel and Sage 50
Process Payroll in excel for clients
Enter revenue and expenses/processed HST
H& R Block New Glasgow, NS Feb 7/18–Mar 30/18
Accounting Clerk
Programs used: DT Max
Download information from the CRA Web Site
Entered income tax information
Sobeys Head Office Foord St., Stellarton, NS Mar 13/17-Sept 15/17
National Accounting (Vendor Services)-Accounting Clerk
Programs used: SAP, Trade Smart, Excel, Access, Itrade
Checked merchandise coming across the Canada/US border
Sobeys Head Office King St. Stellarton, NS Sept 26/16-Mar 10/17
National Accounting (Customs)-Accounting Clerk
Programs used: SAP, Trade Smart, Excel, Access, itrade
Processed credit for merchandise that was damaged/not received
Trenton Community Sports Centre Jun 5/2015- Mar 30/16
Caretaker
Maintained the ice surface, cleaned of facility, greeted patrons
Convergys New Glasgow, NS Sept 24/07 – May 29/15
Customer Service Specialist - Medical Insurance Company - Jan 2008-May 2015
Handling medical inquiries in an inbound Contact Center environment
Documenting customer call via customer interface tools
Daily interaction with medical professionals
De-escalation of Healthcare Professional claim inquiries
Technical Support Engineer/Customer Service
MS Office Program Jul/03-Dec/07
Provide technical support for Microsoft Office Setup and Outlook
Trouble shot software issues for home users and small business
Referred to MS Solution Objects to resolve issues
Wrote MS Solution Objects
Utilized MS knowledge base to provide linear logical troubleshooting
Documented customer interaction by using customer interface tools
Soft sales to add value
Gordon Marcott Resume, Pg. 3
MS Windows XP Program Sept/01-Ju/03
Provide technical support for Microsoft Windows XP for North American users.
Troubleshoot operating system issues
Referred to MS Solution Objects to resolve issues
Wrote MS Solution Objects
Documented customer call
Soft sales to add value
References:
Available on Request
Contact this candidate