Customer Service Information Technology

Joshua Obaseki

Boston,MA

Email: **************@*****.***

Contact: ***-*** - ****

Address: **** ********** ******

Education

Graduated

Bunker Hill Community College Year 2023

Information Technology Associate Degree

2018 -2020 Phoenix Charter Academy

Boston, MA USA

Brighton High school 2017-2018

Boston, MA, USA

St. Francis Catholic Secondary School 2016-2017

St. Catharines, ON

St. James Catholic Elementary School 2011- 2015

St. Catharines, ON

Skills and Attributes

Interpersonal Skills Communication Skills Customer Service Skills Hard Worker Dedicated Passionate

Self-Motivator Organized Dependable

Time Management Skills Detail –Oriented Ambitious

Customer service Analysis Typing

Data

Work Experience

AT&T Manager 2023

Ensure customer satisfaction

Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store

Complete accounting and paperwork associated with cash receipts and prices and conduct physical inventories

Meet assigned sales performance and profitability criteria Set appropriate individual performance standards for the store/kiosk in line with national standards

Develop, implement and monitor a store prospecting plan to increase sales Joshua Obaseki

Boston,MA

Email: **************@*****.***

Contact: 857-356 - 5929

Address: 1833 Washington street

Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high levels of motivation, and inspire team to achieve results Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses

Exhibit a high level of leadership presence within all aspects of the business and other internal departments

Effectively manage profit and loss responsibility for store/kiosks and protect company assets Nike (athlete) 2022-2023

Boston MA,USA

● Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive sales

● Build the bond between consumer and brand by providing superior service and adapting brand stories to the retail setting

● Maintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

● Serve as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniques

● Assist Leads, Senior Associates, and Managers in training entry level associates Assist with loss prevention efforts by providing proactive customer service AMC Theaters (Crew Member) 2019

Boston MA,USA

● Included in daily operations, the position of AMC cashier largely involves customer service-related responsibilities.

● including greeting customers, answering questions about show times and company policies, printing tickets

● Directing guests to the appropriate theaters.

Joshua Obaseki

Boston,MA

Email: **************@*****.***

Contact: 857-356 - 5929

Address: 1833 Washington street

Cashier and Pre-Cook 2018

Metro (Grocery Store)

St. Catharines, ON

-Maintained receipts, records and, withdrawals

-Scanned goods for check out

-Exercised good judgement in handling cash, credit, or check transactions for customers

-Counted money in cash drawers

-Replenished goods on shelves

-Answered customer enquiries and directed and guided customers

-Prepped vegetables and fruits for sale

-Maintained clean and tidy work stations, especially when cutting vegetables and fruits for packaging and sale

-Packaged prepared fruits and vegetables for sale

-Interacted with customers in a professional and friendly manner

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Newspaper Delivery Boy 2014-2016

St. Catharines Standard

St. Catharines, ON

-Delivered newspaper door-to-door

-Greeted neighbors on route

-Devised a plan to deliver all newspapers to residents on time Volunteer Experience

Groundskeeper 2017

St. Catharines, ON

-Cut my neighbors’ grass, brushes, trees, shrubs and hedges

-Swept and removed garbage in surrounding area

-Operated a mower and other related tools, such as a shovel and brush

-Trimmed and removed grass, trees, ground covers and shrubs Coach’s Assistant 2016

Catholic Youth Organizations

St. Catharines, ON

-Assisted in teaching younger kids on how to play basketball Joshua Obaseki

Boston,MA

Email: **************@*****.***

Contact: 857-356 - 5929

Address: 1833 Washington street

-Assessing and monitoring kids skills

-Assisting the coach in developing a teaching strategy

-Distributed basketball equipment such as basketballs and uniforms/jerseys as directed by the coach

-Attended meetings with the coach and staff

-Modeled sport like behaviour and appropriate conduct to kids and spectators

-Followed procedure when a kid got hurt

-Organized and directed kids into small groups for practice

-Followed rules, regulations and techniques of the sport set by the coach by

-Tech volunteer

-google help

-Data preparation

Certificates

-Networking

-Google Docs

-Entry level

-C++ Program

-LAN

-Java Program

-Windows

-First Aid

REFERENCES AVAILABLE UPON REQUEST

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