Customer Service A Part

AREAS OF EXPERTISE AND SKILLS

Experience, with proven ability to identify, understand, and tolerate complex challenges during work.

Empathy, good organizational skills, active listening, and flexibility

Enthusiastic and carry out duties independently with minimal supervision and as a part of a team.

Excellent verbal skills and interpersonal communication skill and resourceful

Very proactively in a multitasking work environment.

Bilingual and fluent in English and French

Strict with company confidentiality and high work ethics

Great knowledge with Cash Handling

Great knowledge with Customer service and Sales skills

Active Listener with Phone Experience.

Microsoft Office.

Conflict Management knowledge in a work environment

PROFESSIONAL EXPERIENCE

Highly motivated and pensionable customer service professional with the love for delivery exceptional experiences. Adept at handling diverse customer inquiries, resolving issues promptly, and maintaining a strong knowledge of products and services. Strong communication and problem solving skills, with keen eye for detail. Eager to contribute to a customer centric- organization to drive brand loyal and enhance customer retention.

Customer & Sales representative Vivoo March 2024- Present

Maintained very friendly and positive attitude at all-time even with unhappy customers.

Conduct returns and inform customers of returns policy.

Broad knowledge with receiving and counting merchandise

Network and collaborate with team to assess strategies, identify best practices, and modify procedures to enhance efficiency.

Proactively provide adequate support to customer to ensure that proper hygiene and sanitation are core value of our work environment.

Advocated for and actively participated in activities to promote safety and minimize hazards in the workplace.

Utilized all company policies and standard operational procedures in carrying my day to day work.

Managed Data entry into company’s customer’s database.

EDUCATION

Notre Dame High School

2024/25

First Aid Certificate

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