Guest Service Agent

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Curriculum Vitae

NDAYIZAMBA Eric

Bujumbura-Burundi

Contact: +257-**-***-***

E-mail: *****************@*****.***

I. Objective

Enthusiastic and dedicated professional seeking a position in the Tourism and Hospitality sector in Alberta, Canada. Committed to providing exceptional customer service and creating memorable experiences for guests.

II. Education

Sept 2019 - Dec 2021: Post-Graduation in Trade Policy, Trade Policy Training Center in Africa,

Arusha, Tanzania.

Sept 2010 – Sept. 2014: Bachelor in Social, Political and Administrative Sciences, Lac Tanganyika University,

Bujumbura, Burundi.

III. Certifications

• First Aid and CPR Certification

• Food Safety Certification

• Trade and food security Certification

• Export/import management Certification

• Trade and environment Certification

• Trade and development Certification

• International negotiate trade Certification

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IV. Work Experience

1. Inventory Management

Hotel Source du Nil,

Zone Musaga, Bujumbura

January, 2023-Present

• Monitoring stock levels to ensure that inventory is accurately counted and recorded in the system;

• Determining when to reorder products and managing the ordering process to maintain optimal stock levels without overstocking;

• Communicating with suppliers to manage orders, negotiate pricing, and resolve any supply chain issues;

• Implementing measures to reduce shrinkage due to theft, damage, or mismanagement of inventory;

• Ensuring that inventory management practices comply with relevant regulations and company policies.

2. Tour Guide

Adventure Burundi,

Quartier Rohero, Bujumbura

Juin 2020- December 2022

• Led guided tours for groups, sharing knowledge of local history and attractions;

• Developed engaging itineraries that catered to diverse interests and demographics;

• Received positive feedback for exceptional communication and storytelling skills. 3. Server

Hotel Club du Lac Tanganyika,

Quartier Rohero, Bujumbura

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January 2017-May 2020

• Provided high-quality service in a fast-paced dining environment;

• Collaborated with kitchen staff to ensure timely and accurate order delivery;

• Trained new staff on service protocols and menu knowledge.

• Ensuring that customers receive excellent service, addressing any issues. 4. Advisor to the general director of tourism

Ministry of Trade, Transport, Industry and Tourism, Avenue Manguier, Bujumbura.

April 2013 to December 2016

• Evaluate customer service and store atmosphere;

• Conduct research on consumers, competitors and the market in order to identify marketing strategies for industrial or commercial products;

• Analyze advertising and marketing campaigns to target improvements;

• Develop socio-economic profiles of urban and rural regions to encourage industrial and commercial investment and development;

• Respond to inquiries from business people and individuals regarding development opportunities;

• Review and evaluate commercial or industrial development projects and advice on the procedures to follow and conditions to be met in order to obtain government approval. V. Skills

• Strong communication and interpersonal skills

• Proficient in Excel, Word, PowerPoint, Out look, SPADEN, STATA, Eurotrace

• Excellent problem-solving abilities

• Time management

• Multitasking

• Adaptability

• Food Safety knowledge

• Multilingual: French, English, Chinese, Swahili

• Leadership skills

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