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Heather Lynn Lipelt

College graduate focused on the mental health field, with several years of experience in office administration, customer service, and management, seeking employment that will utilize my excellent interpersonal communication skill.

EDUCATION

Crown College, Bachelor of Science, Psychology-Counseling, 2010 Residential Property Manager Certification

CPR and First Aid Certification

Medication Administration Certification

PROFESSIONAL EXPERIENCE

Receptionist

• Greet and direct visitors, vendors and clients

• Answer phones and transfer calls appropriately

• Assist with various office projects as directed

• Maintain security access for all staff and create/deactivate badges as needed Operations Specialist lll

• Run and process NSF's daily

• Create binders and training manuals and related materials.

• Print and process statements

• Speaking handling of account reporting for the visually impaired.

• Handling of hard copy communication with vendors. Technical Advisor

• Provide assistance with hard and software installation.

• Assist with troubleshooting of various errors and malfunctions.

• Daily use of Salesforce for Tier 1 and 2 services.. Skills Instructor

• Provide day programming for adults with disabilities; both actively working and retired.

• Assist with personal care as necessary.

• Research, schedule and supervise activities in and around local communities.

• Provide daily transportation in specialized bus. Team Member Management

• Provided work direction, coaching and time management including hiring, conducting performance reviews, and giving regular feedback to team members.

• Oriented new employees to company policies, explained employee benefits and salary and conducted background checks including employment, financial and criminal histories.

• Handled scheduling, work assignments and inspections of all assigned tasks. Office Administration

• Strong skills in Microsoft Word, Excel, and PowerPoint and usage of all office related machinery.

• Performed bookkeeping responsibilities including A/P, A/R, general ledger entries, payroll, created and managed annual budget.

• Handled all incoming and outgoing written correspondence.

• Entered inventory data, conducted daily cost analysis including costs of food, labor, and operations and generated analytical reports.

• Operated multi-line phone system.

Property Management

• Responded to resident concerns, delegated to appropriate department and followed up ensuring resident satisfaction.

• Collected monthly rent and dealt with late rent payments.

• Conducted new resident background checks, prepared leasing documents, tracked lease renewals ensuring the agreements were signed and processed in a timely fashion.

• Conducted evictions adhering to the legal requirements of the state and county.

• Provided representation in county courts in matters of contractual non-compliance.

• Planned and hosted monthly social events for residents including catered dinners, children's events, and family outings to various places. EMPLOYMENT HISTORY

Loffler Inc. /Polaris

TFC Bank Corporate

Skybridge Marketing Group

Receptionist

Operations Specialist lll

Customer Service Representative

08/2021- 03/2024

09/2018- 10/2020

03/2017 - 09/2018

Bluestem Group Credit Review 10/2016 - 12/2016

Bluestem Group Customer Service 10/2015 - 12/2015

Data Recognition Corporation Test Scorer 04/2015 - 07/2015 Functional Industries Skills Instructor 01/2012 –03/2015 Skybridge Marketing Group Customer Service Representative 07/2011 –01/2012 School District 877 Food Service Aide 09/2010 –03/2011 Self Employed Day Care Provider 08/2008 –09/2009

Joe Senser's Sports Theater FOH Supervisor/Admin. Assistant 02/2007 –05/2008 Cedar Ridge Apartments Property Management 02/1999 –04/2004

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