Customer Service Store Manager
Resume:
Lisa Battle
Accokeek, MD 20607
301-***-**** cell
Objective:
To become an integral asset to a company by displaying my positive, personable; friendly and patient personality with an opportunity for growth and advancement.
Work Experience:
The American Red Cross-National Institutes of Health (NIH Blood Bank), April 2021 - Present Donor Resource Specialist
• Recruitment and scheduling of blood and research donors
• Provide top level customer service to internal and external donors
• Assist with marketing campaigns by distributing promotional items
• Provide appointment email confirmations daily.
Ultimate Marketing, LLC, December 2019 – March 2020 Event Manager
• Hired and train new event specialist
• Screened new hires
• Contact prospective clients for events
• Field rep at events
• Provided great customer service with a smile while providing them knowledge of what the event signifies CubeSmart Self Storage, July 2017 – December 2019
Store Manager
• Complete drawer reconciliation
• Review and read every lead and reservations; made follow-up calls and documented notes
• Print daily reports
• Respond to voicemails and emails
• Complete security check of storage units daily
• Process daily bank deposits
• Contact customers for payment reminders
• Prepare checklist for schedule move-ins
Government Employees Insurance Company, April 1983 – October 2014 Renewal Supervisor, Forms Analyst, Front Desk Receptionist, Senior Clerk Typist
• Supervised a team of fourteen associates by maintaining accurate attendance, conducting performance reviews and ratings for each associate, conducted quality assurance for renewal packages
• Coordinated department special events, maintained upkeep and maintenance of file room, revised and created documents including insurance policies, business cards and envelopes, filed documents accurately and timely, assisted off-site co-workers
• Greeted customers, supported remote customers, answered incoming calls and directed them to to proper departments, created spreadsheets, configured laptops, installed software applications and checked computer warranties
• Performed quality control for all typed documents, carried out supervisory duties in the absence of the Supervisor, ordered and maintained forms and all insurance documents, typed new business, endorsements and renewal forms for policyholder insurance packages, ordered and replenished stock Education:
High School Diploma – June 1983
Spingarn High School – Washington DC
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