General Manager Cold Calling

EXPERIENCE

, MASSEY

• Building Long-Term, Trusting relationships with customers

• Inspecting customer's homes to determine services needed

• Prepare & present proposals to existing and new customers

• Networking and cold calling to generate sales leads

• Telephone prospecting and appointment setting

• Accurate & timely completion of all Sales related paperwork GENERAL MANAGER, NANTUKET SHRIMP SHACK

• Directed the overall operations of restaurant.

• Achieved sales increase over last year 34%.

• Increased margins over last year by 25%.

NOVEMBER 2020 TO DECEMBER 2021

GENERAL MANAGER, IHOP

• Lead a team of twenty-six employees.

• Responsible for all aspects of business.

• Sales increase over 2019 sales of 14%.

MAY 1995 TO OCTOBER 2019

GENERAL MANAGER, CRACKER BARREL

• Deliver exceptional guest experiences, resulting in $5M+ annual sales volume

• Sales increase awards 2000, 2008 and 2017

• Invited to lead numerous new restaurant openings

• General Manager of management training store

• Identifies talent, mentoring numerous associates and retail managers into new roles

• General manager of the year 1999, 2000, 2010 and 2014

• Team Builder Award 2009, 2011, 2012

• Prioritize team member experience yielding YTD turnover below 35% in a staff of 135+ LARRY JONES

2161 Florida Soapberry Blvd FL 32828 · 386-***-**** **************@*****.***

A Visionary, analytical leader who creates environments for guest and team members while exceeding high performance standards for a growing company 2

AUGUST 1985 TO MAY 1995

DISTRICT MANAGER, QUINCY’S STEAKHOUSE

• Responsible for seven stores in the Birmingham AL market, to include leading the leadership teams in each store

• Three general managers were promoted to district managers.

• Six associate mangers were promoted to general managers.

• Second best food cost in the region and the lowest turnover in the region. EDUCATION

MISSISSIPPI STATE UNIVERSITY

1980 – 1984 BUSINESS

SKILLS

• Efficient with Microsoft, excel, word, and power point.

• Food safety certification

• Situational leadership

• Event planning

• Catering

• Progression planning

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