Help Desk Command Center
Resume:
KEY SKILLS PROFESSIONAL EXPERIENCE
• Active Directory
• Administration
• C•CURE Security
Management System
• Communications
• Help Desk
• Microsoft Office
• Prompt
• Responsible
• Self-Motivated
• Troubleshooting
• Windows 10
• Windows 7
• Windows Vista
• Windows XP
Command Center Officer / Security Officer
Allied Universal Security Services - Houston, TX
November 2016 - Present
• Ensure the facility is secured and unsecured on schedule
• Give access to authorized employees, guests, deliveries, and vendors
• Handle any emergency telephone communications
• Keep inventory of all items assigned to post
• Monitor emergency response systems, closed-circuit televisions, and computers
• Notify management and the shift supervisor of all incidents, unauthorized guests unsecured building doors, equipment failures, or abnormal conditions
• Reduce the threat of damage to property due to fire, equipment failure, flooding, etc.
• Update the security database regarding campus patrols, unlocked doors, parking garage patrols, alarms, equipment checks, camera checks, etc.
North American Global Change Coordinator
Halliburton - Houston, TX
July 2009 - February 2016
• Assisted users in system operation and troubleshooting
• Change management: logged, approved, planned, scheduled, communicated and controlled changes to the production environment
• Coordinated the HP Service Manager ticketing system
• Ensured change requests adhered to the required guidelines
• Produced daily reports using advanced Excel spreadsheet functions
• Reviewed all changes
Data Center Operator
Halliburton - Houston, TX
August 1999 - July 2009
• Entered commands and observed system functions to verify correct operations and detect errors
• Maintained and monitored the server room, the wireless network, and other data center devices
• Rebooted systems when required
• Referred major hardware or software issues to technicians for service Offset Pressman / Camera and Darkroom Operator
Brown & Root/Halliburton - Houston, TX
November 1984 - July 1999
• Controlled camera/darkroom operations
• Four color stripping
• Operate color printers
• Print letterheads, business cards, brochures, and miscellaneous forms
• Ran miscellaneous offset printing presses
Senior Operator / Offset Printer / Bindery Operator Fluor Engineers – Sugarland, TX
September 1977 – November 1984
• Created brochures, business cards, directories, corporate envelopes, letterheads, etc.
• Handled bindery operations
• Operated Printing Presses
• Trained other operators
HONORS &
AWARDS
• Most Valuable
Personnel (MVP)
Award
Halliburton
November 2013
• Applause Award for
Excellence
Halliburton
February 2012
• Most Valuable
Personnel (MVP)
Award
Halliburton
January 2009
CONTACT SUMMARY EDUCATION
Dedicated and hard-working professional
seeking intellectually stimulating career
opportunities. Possesses strong, transferable
skills that are advantageous in any field of
work. Works well collaboratively and
independently, as well as in leadership roles.
Strong communication and analytical
thinking skills. Can multitask, work under
pressure, and adjust rapidly. Adept at
organization and time management. Capable
problem-solver. Quickly learns the
essentials of any task assigned.
Basic Peace Officer Licensing Course in
Criminal Justice / Training Program
• Certified by the Texas Commission on Law
Enforcement Officer Standards Education
(TCLEOSE)
Houston Community College
Houston, TX
September 1989 – June 1990
Houston Community College
Houston, TX
August 1978 – November 1988
B r u c e M o r r i s
791 Bateswood Dr., Apt. 301
Houston, TX 77079
(Willing to Relocate)
***************@*****.***
https://www.linkedin.com/in/brucet
morris/
Contact this candidate